At a Glance
- Tasks: Connect with customers and drive sales in a fully remote environment.
- Company: Energia Group, a leading energy company focused on sustainability.
- Benefits: Starting salary of £26,700 plus uncapped commission and remote work flexibility.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
- Why this job: Join a team making a real impact in the energy transition and customer satisfaction.
- Qualifications: Sales experience, strong communication skills, and self-motivation required.
The predicted salary is between 26700 - 32700 € per year.
Sales & Retention Specialist
Date: May 2026
Company: Energia Group
Location: Fully Remote (must reside in NI)
Contract: Permanent - Full Time
Working Hours: 37 hours - Monday to Friday
Salary: Starting salary £26,700 with opportunities to progress, plus an uncapped commission-based bonus with an OTE of £6,000
About Us
Energia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland's energy system. Through three key units - Renewables, Flexible Generation, and Customer Solutions, namely Energia in RoI and Power NI in NI - they offer advanced energy solutions. They are committed to driving Ireland's renewable future and supporting local communities through initiatives such as employee volunteering and community benefit funds. Power NI, as part of Energia Group, is Northern Ireland's most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today for a greener, more sustainable tomorrow. They are NI's largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. They are driving positive change for people living here and for the future of the planet through sustainable, smart, affordable and customer-centric products and services. Their employees are their greatest asset, and they invest in growth through Learning and Development programmes. They foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career.
About the Role
Driven by continued growth and increased departmental demand, the team is expanding. This position plays a key role in organisational success. The ideal candidate will excel in a fully remote team environment, demonstrate high motivation, and be dedicated to delivering exceptional customer service.
Responsibilities
- Customer Retention: Connect with customers through inbound and outbound channels to foster loyalty and maintain strong, long-term relationships.
- Revenue Growth: Up-sell and cross-sell innovative energy products and services, including solutions within the "Energy Transition" initiative focused on sustainable energy.
- Stakeholder Collaboration: Build and maintain effective, professional relationships with internal teams and external partners to support shared objectives.
- Regulatory Compliance: Execute all duties in strict adherence to company policies, procedures, and industry regulations, ensuring the highest standards of integrity and safety.
- Operational Excellence: Provide precise and efficient sales administration and support to ensure seamless operations within a dynamic energy environment.
About You
Key Criteria - What You'll Need
- At least 6 months of sales and negotiation experience demonstrating success in engaging customers, closing deals, and building rapport.
- Strong communication abilities, with exceptional verbal and written communication skills.
- Proficiency in working independently with self-motivation, while collaborating within a broader team environment.
- Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
- A dedicated home office setup with reliable high-speed broadband to facilitate remote working.
Desirable Criteria - These help decide between those who meet all the above key criteria:
- Experience liaising directly with customers to promote the company's services.
- Experience handling inbound calls.
- GCSE education at grade A-C including Maths and English, or equivalent.
If you are enthusiastic about this role but do not meet every single requirement, you are still encouraged to apply. Your past experiences might be the perfect match for this or other positions.
Energised for better
These are the behaviours, skills, and knowledge needed to be successful in the organisation.
- Leading Self
- Effective Collaboration
- Emotional Intelligence
- Flexibility & Resilience
- Achieving Success
- Customer & Stakeholder Centric
- Strive For Excellence
Awards
- Bronze Diversity Mark
- Best Storytelling Award (Spider Awards)
- Business Working Responsibly Mark for responsible and sustainable business practices
- Special Award for CSR and Charitable Initiatives (UK Utilities & Telecom Awards)
- Utility Week Awards 2024 - Finalist
- Silver in Social Sustainability, Diversity and Inclusion initiative of the Year (Greener Possibilities)
- ESG Best Performer of the Year in the Green Awards
- Best Corporate Wellbeing Programme
- Women in STEM - Best Recruitment Campaign
Benefits: Work From Home
Sales & Retention Specialist JBLE1_NI employer: Power NI
Energia Group is an exceptional employer, offering a fully remote Sales & Retention Specialist role that allows you to thrive in a supportive and inclusive work environment. With a strong commitment to employee growth through comprehensive Learning and Development programmes, competitive salaries, and uncapped commission opportunities, Energia Group empowers its team members to make a meaningful impact in the renewable energy sector while enjoying a healthy work-life balance. Join a company that values diversity, champions community initiatives, and is dedicated to driving positive change for a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Retention Specialist JBLE1_NI
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Energia Group's mission and values. Understanding their commitment to sustainability and community will help you connect your experiences to their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your sales experience and how you've built customer relationships in the past.
✨Tip Number 3
Show off your tech skills! Since this role is remote, be ready to discuss your IT proficiency. Mention any tools you've used for sales or customer management, and how they helped you succeed.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a great way to remind them why you’re the perfect fit for their team!
We think you need these skills to ace Sales & Retention Specialist JBLE1_NI
Some tips for your application 🫡
Show Your Sales Skills:Make sure to highlight your sales and negotiation experience in your application. We want to see how you've successfully engaged customers and closed deals, so share specific examples that demonstrate your skills!
Communicate Clearly:Since this role requires strong verbal and written communication skills, ensure your application is clear and concise. Use straightforward language and avoid jargon to make it easy for us to understand your message.
Tailor Your Application:Take the time to tailor your application to the role. Mention how your experiences align with our mission at Energia Group and how you can contribute to our goals in customer retention and revenue growth.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Power NI
✨Know Your Stuff
Before the interview, dive deep into Energia Group's mission and values. Understand their focus on renewable energy and customer-centric solutions. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Sales Skills
Prepare specific examples from your past sales experiences where you successfully engaged customers and closed deals. Highlight any instances of up-selling or cross-selling, as this is crucial for the Sales & Retention Specialist role.
✨Communicate Clearly
Practice your verbal and written communication skills. Since this role involves a lot of customer interaction, being articulate and clear in your responses will demonstrate your ability to connect with clients effectively.
✨Set Up Your Space
Ensure your home office is ready for a remote interview. A quiet, well-lit space with a reliable internet connection will help you focus and present yourself professionally. Plus, it shows you're serious about the remote working aspect of the job.
