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For Companies At a Glance
- Tasks: Connect with customers and promote innovative energy solutions to drive loyalty and revenue.
- Company: Energia Group, a leading energy company focused on sustainability and community support.
- Benefits: Starting salary of £26,700 plus uncapped commission, remote work, and growth opportunities.
- Other info: Inclusive work environment with a focus on personal and professional development.
- Why this job: Join a dynamic team making a real impact in the renewable energy sector.
- Qualifications: Sales experience, strong communication skills, and a self-motivated attitude.
The predicted salary is between 26700 - 32700 £ per year.
Energia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland's energy system. Through three key units - Renewables, Flexible Generation, and Customer Solutions, namely Energia in RoI and Power NI in NI - they offer advanced energy solutions. They are committed to driving Ireland's renewable future and supporting local communities through initiatives such as employee volunteering and community benefit funds.
Power NI, as part of Energia Group, is Northern Ireland's most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today for a greener, more sustainable tomorrow. They are NI's largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. They are driving positive change for people living here and for the future of the planet through sustainable, smart, affordable and customer-centric products and services. Their employees are their greatest asset, and they invest in growth through Learning and Development programmes. They foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career.
About the Role
Driven by continued growth and increased departmental demand, the team is expanding. This position plays a key role in organisational success. The ideal candidate will excel in a fully remote team environment, demonstrate high motivation, and be dedicated to delivering exceptional customer service.
Responsibilities
- Customer Retention: Connect with customers through inbound and outbound channels to foster loyalty and maintain strong, long-term relationships.
- Revenue Growth: Up-sell and cross-sell innovative energy products and services, including solutions within the "Energy Transition" initiative focused on sustainable energy.
- Stakeholder Collaboration: Build and maintain effective, professional relationships with internal teams and external partners to support shared objectives.
- Regulatory Compliance: Execute all duties in strict adherence to company policies, procedures, and industry regulations, ensuring the highest standards of integrity and safety.
- Operational Excellence: Provide precise and efficient sales administration and support to ensure seamless operations within a dynamic energy environment.
About You
Key Criteria - What You'll Need
- At least 6 months of sales and negotiation experience demonstrating success in engaging customers, closing deals, and building rapport.
- Strong communication abilities, with exceptional verbal and written communication skills.
- Proficiency in working independently with self-motivation, while collaborating within a broader team environment.
- Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
- A dedicated home office setup with reliable high-speed broadband to facilitate remote working.
Desirable Criteria - These help decide between those who meet all the above key criteria:
- Experience liaising directly with customers to promote the company's services.
- Experience handling inbound calls.
- GCSE education at grade A-C including Maths and English, or equivalent.
If you are enthusiastic about this role but do not meet every single requirement, you are still encouraged to apply. Your past experiences might be the perfect match for this or other positions.
Energised for better
These are the behaviours, skills, and knowledge needed to be successful in the organisation:
- Leading Self
- Effective Collaboration
- Emotional Intelligence
- Flexibility & Resilience
- Achieving Success
- Customer & Stakeholder Centric
- Strive For Excellence
Awards
- Bronze Diversity Mark
- Best Storytelling Award (Spider Awards)
- Business Working Responsibly Mark for responsible and sustainable business practices
- Special Award for CSR and Charitable Initiatives (UK Utilities & Telecom Awards)
- Utility Week Awards 2024 - Finalist
- Silver in Social Sustainability, Diversity and Inclusion initiative of the Year (Greener Possibilities)
- ESG Best Performer of the Year in the Green Awards
- Best Corporate Wellbeing Programme
- Women in STEM - Best Recruitment Campaign
Benefits: Work From Home
Sales & Retention Specialist employer: Power NI
Contact Detail:
Power NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Retention Specialist
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Energia Group's mission and values. Understanding their commitment to sustainability and community will help you connect your experience with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your sales experience and how you've built customer relationships in the past.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the interviewer, let your passion for renewable energy and customer service shine through. They want to see that you’re genuinely excited about making a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your great fit for the Sales & Retention Specialist role.
We think you need these skills to ace Sales & Retention Specialist
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your sales and negotiation experience in your application. We want to see how you've successfully engaged customers and closed deals, so share specific examples that demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our mission and values, so let your passion for sustainable energy shine through.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to make your achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Power NI
✨Know Your Stuff
Before the interview, dive deep into Energia Group's mission and values. Understand their focus on decarbonising Ireland's energy system and how your role as a Sales & Retention Specialist fits into that vision. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Sales Skills
Prepare specific examples from your past sales experiences where you've successfully engaged customers and closed deals. Highlight any instances where you up-sold or cross-sold products, especially in a customer-centric environment. This will demonstrate your ability to drive revenue growth for Energia Group.
✨Emphasise Team Collaboration
Since this role requires effective collaboration with internal teams and external partners, be ready to discuss how you've worked in team settings before. Share stories that illustrate your communication skills and how you’ve built strong relationships to achieve shared objectives.
✨Prepare for Remote Work Questions
As the position is fully remote, think about your home office setup and how you manage your time and tasks independently. Be prepared to discuss your self-motivation strategies and how you ensure productivity while working from home. This will reassure them of your capability to thrive in a remote environment.