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For Companies At a Glance
- Tasks: Join our team to retain customers and provide excellent sales experiences.
- Company: Power NI, part of Energia Group, is leading the energy transition.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and a fantastic wellbeing programme.
- Why this job: Be part of a dynamic team with opportunities for career growth and personal development.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Work 3 days in the office and 2 from home, with plenty of perks!
The predicted salary is between 28800 - 42000 £ per year.
Overview
Power NI, part of Energia Group, has an exciting opportunity for a Sales and Retention Specialist based in Antrim. You will work as part of a team specialising in the retention of customers. This role suits enthusiastic sales professionals who enjoy a target-driven, fast-paced environment with hybrid working (office and home).
Location
Antrim
Your new opportunity
Power NI, part of Energia Group, has an exciting opportunity for Sales and Retention Specialists based in Antrim. Reporting to the Sales and Retention Team Leader, you will work as part of a team specialising in the retention of customers. You will be focused on delivering an excellent sales experience through great customer service in a hybrid working setup.
What You’ll Need
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
- Experience of liaising directly with customers to promote the services of the company.
- Strong IT skills with experience of Microsoft Office.
- A suitable place to work at home and good broadband connection.
If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for.
Rewards
- Annual Cost of Living Review
- 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays
- Family Friendly Policies
- Enhanced Maternity and Paternity Pay
- Employee Assistance Programme (counselling service)
- Health Checks
- Wellbeing Fund – to be used towards anything that energises you from Gym membership to Reflexology
Learning & Development
- Career Progression and Development – Almost 100% of our promotions are from within the organisation
- Sports and Social Club
- Green Team
- Volunteering days and more
Leadership & Culture
- We’re proud that 87% of our employees would recommend us as a great place to work. It’s more than just a job—it’s a place where people genuinely enjoy belonging to a committed and supportive team.
- Our values—Trustworthy, Dynamic, Resourceful, and Community-Focused—guide how we work every day.
- We’re dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
- You’ll also enjoy benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a Wellbeing Fund you can spend on whatever recharges you, access to counselling, initiatives to reward long service, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.
- We also get the balance right with a hybrid work model—so you can stay connected while still having flexibility.
Seniority level
- Associate
Employment type
- Full-time
Industries
- Utilities and Services for Renewable Energy
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Sales and Retention Specialist employer: Power NI
Contact Detail:
Power NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Retention Specialist
✨Tip Number 1
Familiarise yourself with Power NI and Energia Group's services. Understanding their offerings will help you engage customers effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing common customer scenarios can boost your confidence and prepare you for real interactions in the role.
✨Tip Number 3
Network with current or former employees of Power NI on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with target-driven environments. Be ready to share specific examples of how you've met or exceeded sales targets in previous roles, as this will resonate well with the hiring team.
We think you need these skills to ace Sales and Retention Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience and customer service skills. Use keywords from the job description, such as 'target-driven' and 'excellent communication skills', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully retained customers in the past and how you can contribute to Power NI's goals.
Highlight IT Skills: Since strong IT skills are essential for this role, ensure you mention your proficiency with Microsoft Office and any other relevant software. Provide examples of how you've used these tools in previous roles.
Prepare for Potential Questions: Think about common interview questions related to sales and customer retention. Prepare answers that reflect your experience and approach to providing excellent customer service, as this will help you stand out during the selection process.
How to prepare for a job interview at Power NI
✨Show Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully retained customers. Be ready to share specific examples that highlight your ability to meet targets and provide excellent customer service.
✨Demonstrate Communication Prowess
Since the role requires strong communication skills, practice articulating your thoughts clearly. Use active listening techniques during the interview to show you can engage effectively with customers.
✨Familiarise Yourself with Microsoft Office
As strong IT skills are essential, brush up on your Microsoft Office knowledge. Be prepared to discuss how you've used these tools in past roles to enhance your productivity and efficiency.
✨Emphasise Teamwork and Adaptability
Highlight your experience working in hybrid teams and your ability to adapt to different working environments. Share examples of how you've collaborated with colleagues to achieve common goals, especially in a fast-paced setting.
