At a Glance
- Tasks: Be the friendly voice for customers, delivering top-notch service and support.
- Company: Energia Group, a supportive workplace with a strong community focus.
- Benefits: Starting salary of £26,700, annual bonus, wellbeing programme, and generous holiday package.
- Other info: Flexible hybrid work model and excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 6 months of customer service experience and great communication skills.
The predicted salary is between 26700 - 30000 £ per year.
Starting salary £26,700 with opportunities to progress to £28,500, plus up to a 10% annual bonus. Additional opportunities to progress to £30,000, following development to a Senior Customer Engagement.
Location: Omagh and Antrim
This is a Permanent, Full Time vacancy that will close in 14 days at 23:59 BST.
The Vacancy
What it's like to work at Energia Group: We're proud that 87% of our employees would recommend us as a great place to work. It's more than just a job; it's a place where people genuinely enjoy belonging to a committed and supportive team. Our values - Trustworthy, Dynamic, Resourceful, and Community-Focused - aren't just words; they guide how we work every day. We're dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
You’ll also enjoy some great benefits, like:
- An annual bonus of up to 10%
- Our award-winning wellbeing programme
- A Wellbeing Fund you can spend on whatever recharges you
- Free counselling service
- Initiatives to reward long service
- Free health checks
- Annual flu jab
- Free on-site parking
- Life assurance
- A generous holiday package with the option to add more days
- Health cash plans
- Fun sports and social clubs
We also get the balance right with a hybrid work model, so you can stay connected while still having flexibility.
The Role
You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands. Working alongside some of the industry's best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow.
The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction.
What you'll need:
- 6 Months Customer service experience
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively
- Computer savvy with a good working knowledge of Microsoft Office
If you are enthusiastic about this role but don't meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we're looking for.
NB: You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications. We also reserve the right to enhance criteria to facilitate shortlisting.
Awards:
- Bronze Diversity Mark
- Best Storytelling Award (Spider Awards)
- Business Working Responsibly Mark for responsible and sustainable business practices
- Special Award for CSR and Charitable Initiatives (UK Utilities & Telecom Awards)
- Utility Week Awards 2024 - Finalist
- Silver in Social Sustainability, Diversity and Inclusion initiative of the Year (Greener Possibilities)
- ESG Best Performer of the Year in the Green Awards
- Best Corporate Wellbeing Programme
- Women in STEM - Best Recruitment Campaign
Customer Engagement Specialist JBLE1_NI in Omagh employer: Power NI
Energia Group is an exceptional employer, renowned for its supportive and dynamic work culture where 87% of employees recommend it as a great place to work. With a strong commitment to employee growth through mentoring and professional development, alongside a comprehensive benefits package that includes an annual bonus, wellbeing initiatives, and a hybrid work model, Energia Group fosters a fulfilling environment for Customer Engagement Specialists in Omagh and Antrim.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Specialist JBLE1_NI in Omagh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Energia Group's values and think about how you can align with them. Show us that you're not just looking for a job, but a place where you can truly belong.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident in delivering that amazing customer experience we’re all about.
✨Tip Number 3
Ask questions during your interview! We love candidates who are curious and engaged. Prepare a few thoughtful questions about the role or the team to show us you’re genuinely interested in being part of our supportive environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re proactive and ready to take the first step towards joining our fantastic team.
We think you need these skills to ace Customer Engagement Specialist JBLE1_NI in Omagh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values like being trustworthy and community-focused.
Tailor Your Application:Make sure to tailor your application to the Customer Engagement Specialist role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Keep It Clear and Concise:We appreciate clarity! Keep your application clear and to the point. Use simple language and avoid jargon. This makes it easier for us to see your qualifications and understand your passion for providing an amazing customer experience.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as possible through our website. We can’t wait to hear from you!
How to prepare for a job interview at Power NI
✨Know the Company Values
Before your interview, take some time to understand Energia Group's values: Trustworthy, Dynamic, Resourceful, and Community-Focused. Think about how your own experiences align with these values and be ready to share examples that demonstrate your fit.
✨Showcase Your Customer Service Skills
Since this role is all about delivering an amazing customer experience, prepare specific examples from your past customer service roles. Highlight situations where you went above and beyond to help a customer or resolved a challenging issue effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide better answers but also show that you value communication, which is key for a Customer Engagement Specialist.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
