At a Glance
- Tasks: Be the first point of contact for customer queries via phone and email.
- Company: Power NI, a supportive and dynamic workplace in Omagh.
- Benefits: Annual bonus, generous holiday package, and wellbeing initiatives.
- Other info: 87% of employees recommend us as a great place to work!
- Why this job: Join a team that values your growth and offers flexibility with hybrid working.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
- 3 days working from the office and 2 days working from home
- Location
- Omagh
- Your new opportunity
Power NI have an exciting opportunity for Customer Engagement Specialists based in Omagh.
Reporting to the Commercial CX Manager, you will be the first point of contact by phone and email for all commercial queries, responding to and delivering a customer experience that is second to none.
For this role we are seeking enthusiastic customer-focused people who enjoy working within a team environment.
The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service with moderate sales targets, that will also enhance your earning potential.
- What you'll need
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
- A suitable place to work at home and good broadband connection.
- Strong IT Skills with a good working knowledge of MS Office.
- Open to learn about new products and services in a fast paced, ever-growing industry.
If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply.
Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for.
- Our Rewards
- Annual bonus of up to 10%
- Annual Cost of Living Review
- 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays
- Family Friendly Policies
- Enhanced Maternity and Paternity Pay
- Employee Assistance Programme (counselling service)
- Health Checks
- Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology
- Learning & Development
- Career Progression and Development - Almost 100% of our promotions are from within the organisation
- Sports and Social Club
- Green Team
- Volunteering days and more
- We’re proud that 87% of our employees would recommend us as a great place to work.
It’s more than just a job—it’s more of a place where people genuinely enjoy belonging to a committed and supportive team.
- Our values—Trustworthy, Dynamic, Resourceful, and Community-Focused—aren’t just words, they guide how we work every day.
- We’re dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
- You’ll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a ‘Wellbeing Fund’ you can spend on whatever recharges you, access to counselling, initiatives to reward long service, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.
- We also get the balance right with a hybrid work model—so you can stay connected while still having flexibility.
- #J-18808-Ljbffr
Customer Engagement Specialist in Omagh employer: Power NI
Energia Group is an exceptional employer located in Belfast, offering a dynamic work environment that champions employee growth and development through comprehensive Learning and Development programmes. With a strong commitment to sustainability and community engagement, employees enjoy a hybrid working model that promotes work-life balance while contributing to Ireland's renewable energy future. Join us to be part of a diverse team where your contributions make a meaningful impact in a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Specialist in Omagh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Power NI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Power NI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Specialist in Omagh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Power NI:Your cover letter is your chance to shine! Tell us why you want to work at Power NI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Power NI!
How to prepare for a job interview at Power NI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
