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For Companies At a Glance
- Tasks: Connect with customers and promote innovative energy solutions to drive loyalty and revenue.
- Company: Energia Group, a leading energy company focused on sustainability and community support.
- Benefits: Starting salary of £26,700 plus uncapped commission, remote work, and growth opportunities.
- Other info: Inclusive culture with a focus on personal development and community initiatives.
- Why this job: Join a dynamic team making a real impact in the renewable energy sector.
- Qualifications: Sales experience, strong communication skills, and a dedicated home office setup.
The predicted salary is between 26700 - 32700 £ per year.
Energia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland's energy system. Through three key units - Renewables, Flexible Generation, and Customer Solutions, namely Energia in RoI and Power NI in NI - they offer advanced energy solutions. They are committed to driving Ireland's renewable future and supporting local communities through initiatives such as employee volunteering and community benefit funds.
Power NI, as part of Energia Group, is Northern Ireland's most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today for a greener, more sustainable tomorrow. They are NI's largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. They are driving positive change for people living here and for the future of the planet through sustainable, smart, affordable and customer-centric products and services. Their employees are their greatest asset, and they invest in growth through Learning and Development programmes. They foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career.
About the Role
Driven by continued growth and increased departmental demand, the team is expanding. This position plays a key role in organisational success. The ideal candidate will excel in a fully remote team environment, demonstrate high motivation, and be dedicated to delivering exceptional customer service.
Responsibilities
- Customer Retention: Connect with customers through inbound and outbound channels to foster loyalty and maintain strong, long-term relationships.
- Revenue Growth: Up-sell and cross-sell innovative energy products and services, including solutions within the "Energy Transition" initiative focused on sustainable energy.
- Stakeholder Collaboration: Build and maintain effective, professional relationships with internal teams and external partners to support shared objectives.
- Regulatory Compliance: Execute all duties in strict adherence to company policies, procedures, and industry regulations, ensuring the highest standards of integrity and safety.
- Operational Excellence: Provide precise and efficient sales administration and support to ensure seamless operations within a dynamic energy environment.
About You
Key Criteria - What You'll Need
- At least 6 months of sales and negotiation experience demonstrating success in engaging customers, closing deals, and building rapport.
- Strong communication abilities, with exceptional verbal and written communication skills.
- Proficiency in working independently with self-motivation, while collaborating within a broader team environment.
- Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
- A dedicated home office setup with reliable high-speed broadband to facilitate remote working.
Desirable Criteria - These help decide between those who meet all the above key criteria:
- Experience liaising directly with customers to promote the company's services.
- Experience handling inbound calls.
- GCSE education at grade A-C including Maths and English, or equivalent.
If you are enthusiastic about this role but do not meet every single requirement, you are still encouraged to apply. Your past experiences might be the perfect match for this or other positions.
Energised for better
These are the behaviours, skills, and knowledge needed to be successful in the organisation:
- Leading Self
- Effective Collaboration
- Emotional Intelligence
- Flexibility & Resilience
- Achieving Success
- Customer & Stakeholder Centric
- Strive For Excellence
Awards
- Bronze Diversity Mark
- Best Storytelling Award (Spider Awards)
- Business Working Responsibly Mark for responsible and sustainable business practices
- Special Award for CSR and Charitable Initiatives (UK Utilities & Telecom Awards)
- Utility Week Awards 2024 - Finalist
- Silver in Social Sustainability, Diversity and Inclusion initiative of the Year (Greener Possibilities)
- ESG Best Performer of the Year in the Green Awards
- Best Corporate Wellbeing Programme
- Women in STEM - Best Recruitment Campaign
Benefits: Work From Home
Sales & Retention Specialist in Newtownabbey employer: Power NI
Contact Detail:
Power NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Retention Specialist in Newtownabbey
✨Tip Number 1
Get your networking game on! Connect with people in the energy sector, especially those at Energia Group. Use platforms like LinkedIn to reach out and engage with current employees; they might just give you the inside scoop on what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by researching Energia Group's values and recent projects. Show them you’re not just another candidate; demonstrate your passion for sustainable energy and how you can contribute to their mission of decarbonising Ireland's energy system.
✨Tip Number 3
Practice your sales pitch! Since this role is all about customer retention and revenue growth, be ready to showcase your skills in engaging customers and closing deals. Role-play with a friend or use online resources to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Sales & Retention Specialist in Newtownabbey
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your sales and negotiation experience in your application. We want to see how you've successfully engaged customers and closed deals, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our mission and values, so let your passion for sustainable energy shine through.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your communication skills come across strongly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Power NI
✨Know Your Stuff
Before the interview, dive deep into Energia Group's mission and values. Understand their focus on decarbonising Ireland's energy system and how your role as a Sales & Retention Specialist fits into that vision. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Sales Skills
Prepare specific examples from your past sales experiences where you've successfully engaged customers and closed deals. Highlight any instances where you up-sold or cross-sold products, especially in a customer-centric environment. This will demonstrate your ability to drive revenue growth for Energia Group.
✨Communicate Clearly
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you convey your points effectively. This will help you stand out as a candidate who can build strong relationships with customers.
✨Prepare for Remote Work Questions
As the position is fully remote, be ready to discuss your home office setup and how you manage your time and tasks independently. Share examples of how you've collaborated with teams remotely in the past, showcasing your self-motivation and ability to thrive in a virtual environment.