At a Glance
- Tasks: Be the first point of contact for customer queries and deliver exceptional service.
- Company: Energia Group, a leading energy company focused on sustainability.
- Benefits: Starting salary of £26,700, annual bonus, wellbeing programme, and generous holiday package.
- Other info: Flexible remote work with opportunities for career progression.
- Why this job: Join a supportive team and make a real impact in the energy transition.
- Qualifications: 6 months of customer service and remote working experience required.
The predicted salary is between 27877 - 34071 £ per year.
Customer Engagement Specialist (Remote) Salary Starting salary £26,700 with opportunities to progress to £28,500, plus up to a 10% annual bonus.
Additional opportunities to progress to £30,000, following development to a Senior CES Location Fully Remote (must reside in NI) The Vacancy What its like to work at Energia Group Were proud that 87% of our employees would recommend us as a great place to work.
Its more than just a jobits a place where people genuinely enjoy belonging to a committed and supportive team.
Our values Trustworthy, Dynamic, Resourceful, and Community-Focusedarent just words, they guide how we work every day.
Were dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
Youll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a Wellbeing Fund you can spend on whatever recharges you, free counselling service, initiatives to reward long service, free health checks, annual flu jab, free on-site parking, life assurance, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.
The Role You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands.
Working alongside some of the industrys best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow.
The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction.
What you'll need 6 Months Customer Service Experience. 6 Months Remote Working Experience.
Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
Computer savvy with a good working knowledge of Microsoft Office.
If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply.
Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for.
NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.
We also reserve the right to enhance criteria to facilitate shortlisting.
Full details can be found in the job specification located at the bottom of this page.
NB: IPhone users should download job specification using Safari.
The Company Energia Group is a leading energy company dedicated to playing a key role in decarbonising Ireland's energy system.
Operating through three key business units Renewables, Flexible Generation and Customer Solutions (Energia in ROI and Power NI in NI) - we provide advanced energy solutions and technologies through these two brands.
Join us if you're passionate about turning ambition into impact, channelling your energy to create a positive difference in Irelands renewable energy future.
Does Energy Move You?
If so, see how you can be a part of the energy transition.
Take a look at our Energy Moves Us video below which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business.
Best of luck!
Energia Group is an equal opportunities employer.
TPBN1_NI
Customer Engagement Specialist (Remote) in Newtownabbey employer: Power NI
Energia Group is an exceptional employer located in Belfast, offering a dynamic work environment that champions employee growth and development through comprehensive Learning and Development programmes. With a strong commitment to sustainability and community engagement, employees enjoy a hybrid working model that promotes work-life balance while contributing to Ireland's renewable energy future. Join us to be part of a diverse team where your contributions make a meaningful impact in a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Specialist (Remote) in Newtownabbey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Power NI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Power NI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Specialist (Remote) in Newtownabbey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Power NI:Your cover letter is your chance to shine! Tell us why you want to work at Power NI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Power NI!
How to prepare for a job interview at Power NI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
