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- Tasks: Negotiate payment options and support customers facing energy bill difficulties.
- Company: Join a leading energy company committed to a sustainable future.
- Benefits: Starting salary of £25,000 with bonuses and career progression opportunities.
- Why this job: Make a real impact by helping customers while developing your skills in a supportive environment.
- Qualifications: Experience in difficult conversations and strong communication skills required.
- Other info: Hybrid working model and a focus on employee growth and community support.
The predicted salary is between 25000 - 28500 £ per year.
Credit Controllers – Overview
Location
Newforge Lane, Belfast
The entrance to Newforge Lane lies off the Malone Road and is well-served by bus
Contract
Permanent – Full Time
Working Hours
37 hours – Monday to Friday (Flexi Time offered after probation)
Hybrid Working
We currently operate a hybrid working policy with a mix of working from the office and home. Attendance will be required on-site daily during the first three months
Salary
Starting salary £25,000 with opportunities to progress to £28,500, plus up to a 10% annual bonus. Additional opportunities to progress to £31,000, following development to a Senior Credit Controller.
About Us
is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland\’s energy system. Through three key units—Renewables, Flexible Generation, and Customer Solutions (Energia in RoI, Power NI in NI)—we offer advanced energy solutions. We\’re committed to driving Ireland’s renewable future and supporting local communities through initiatives like employee volunteering and community benefit funds.
Power NI, as part of Energia Group, is Northern Ireland’s most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today – for a greener, more sustainable tomorrow. We are NI’s largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. We are driving positive change for people living here and for the future of our planet through sustainable, smart, affordable and customer centric products and services.
Our talented employees are our greatest asset, and we invest in their growth through Learning and Development programmes. We foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career with us.
About the Role
We have exciting opportunities for skilled specialists to join our award-winning teams. This role will involve negotiating with customers to offer suitable repayment options and working within a high performing team to provide our customers with the best tailored solution for each individual. As part of the role, you will be proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls. We are seeking candidates who can work in a fast-paced environment and have the ability to understand from the customer’s perspective. We also need candidates who can actively listen and acknowledge customer concerns effectively, have a strong focus on solutions, set boundaries / expectations and can reach out to seek support and feedback.
Responsibilities
- Working with customers to negotiate payments based on their ability to pay.
- Supporting vulnerable customers in line with regulatory requirements.
- Demonstrate a level of empathy, asking questions to help define and refine circumstances.
- Communicating with customers via inbound and outbound calls, 9am-5pm. Providing energy support and advice.
- Responsible for completing work on time and achieving all personal / company targets.
- Communicate effectively with stakeholders to provide updates and address any concerns or questions.
- Ensuring that all debt management activities adhere to Regulatory Codes of Practice.
About You
Key Criteria – What You’ll Need
- Experience of having difficult conversations in a fast paced, target driven environment.
- Experience of demonstrating strong resilience, empathy and adaptability in the workplace.
- Excellent communication skills, both written and verbal.
- Strong negotiation skills.
- Proficient in use of Microsoft Outlook and can manage multi-channel communications.
Desirable Criteria – These help decide between those who meet all the above key criteria:
- Experience of supporting vulnerable customers.
- Experience of working towards KPIs or Targets.
- Relevant experience in a similar role
If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for.
NB: If you are successful in this role you will be required to carry out a Basic Access NI check. A criminal record will not necessarily be a bar to obtaining a position.
Our Access NI Statement Policy and Recruitment of Ex-Offenders Policy will be provided upon request to HR.
Energised for better
These are the behaviours, skills, and knowledge you need to be successful in our organisation:
- Leading
- Self
- Effective Collaboration
- Flexibility, Agility & Resilience
- Emotional Intelligence
Future Ready
- Ideation & Innovation
- Digital readiness
Achieving Success
- Critical Thinking & Problem-Solving
- Customer and stakeholder centric
- Strive for excellence
Awards
- ESG Best Performer of the Year in the Green Awards
- Best Corporate Wellbeing Programme
- Women in STEM – Best Recruitment Campaign
- UK National Contact Centre Awards 2025 – Best Contact Centre Culture in a Large Contact Centre
- Special Award for CSR and Charitable Initiatives (UK Utilities & Telecom Awards)
- Utility Week Awards 2024 – Finalist
- Silver in Social Sustainability, Diversity and Inclusion initiative of the Year (Greener Possibilities)
- Irish Credit Teams Awards 2024 – Silver Collections NI Team of the Year
- Bronze Diversity Mark
- Best Storytelling Award (Spider Awards)
- Business Working Responsibly Mark for responsible and sustainable business practices
- Irish Credit Teams Awards 2024 – Power NI Residential Team – Consumer Credit Team of the Year
#J-18808-Ljbffr
Credit Controllers employer: Power NI
Contact Detail:
Power NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controllers
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on showcasing your negotiation skills and empathy, as these are key for a Credit Controller role.
✨Tip Number 3
Dress the part! Even if the company has a relaxed dress code, looking professional can boost your confidence and make a great first impression. Remember, you want to show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Credit Controllers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience with difficult conversations and any relevant skills that match the job description. We want to see how you can bring your unique talents to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us and how your background aligns with our mission. Don’t forget to mention your empathy and negotiation skills, as they’re key for this role.
Showcase Your Communication Skills: Since communication is crucial in this role, make sure your application reflects your excellent written skills. Keep it clear, concise, and professional. We love candidates who can express themselves well, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Power NI
✨Know Your Stuff
Before the interview, make sure you understand the role of a Credit Controller and the company’s mission. Familiarise yourself with their approach to customer service and how they support vulnerable customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves negotiating with customers who may be struggling, it’s crucial to demonstrate your empathy during the interview. Prepare examples from your past experiences where you successfully handled difficult conversations or supported someone in need. This will highlight your ability to connect with customers on a personal level.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. You can even ask clarifying questions if needed. This skill is essential for a Credit Controller, as understanding customer concerns is key to providing tailored solutions.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios where you might have to negotiate a payment plan or handle a customer complaint. Think about how you would approach these situations, focusing on your negotiation skills and problem-solving abilities. This will show that you can think on your feet and are prepared for the challenges of the role.