At a Glance
- Tasks: Connect with customers and foster loyalty while promoting innovative energy solutions.
- Company: Energia Group, a leading energy company focused on sustainability and community support.
- Benefits: Starting salary of £26,700 plus uncapped commission, hybrid working, and growth opportunities.
- Other info: Inclusive work environment with a focus on personal and professional development.
- Why this job: Join a dynamic team making a real impact in the renewable energy sector.
- Qualifications: Sales experience, strong communication skills, and a self-motivated attitude.
The predicted salary is between 26700 - 32700 € per year.
Sales & Retention Specialist (Hybrid)
Date: May 2026
Company: Energia Group
Location: Technology Park, Antrim
Contract: Permanent - Full Time
Working Hours: 37 hours - Monday to Friday
Salary: Starting salary £26,700 with opportunities to progress, plus an uncapped commission-based bonus with an OTE of £6,000
Hybrid Working: We currently operate a hybrid working policy working 3 days in the office and 2 days from home.
About Us
Energia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland's energy system. Through three key units - Renewables, Flexible Generation, and Customer Solutions, namely Energia in RoI and Power NI in NI - they offer advanced energy solutions. They are committed to driving Ireland's renewable future and supporting local communities through initiatives such as employee volunteering and community benefit funds. Power NI, as part of Energia Group, is Northern Ireland's most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today for a greener, more sustainable tomorrow. They are NI's largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. They are driving positive change for people living here and for the future of the planet through sustainable, smart, affordable and customer-centric products and services. Their employees are their greatest asset, and they invest in growth through Learning and Development programmes. They foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career.
About the Role
Driven by continued growth and increased departmental demand, the team is expanding. This position plays a key role in organisational success. The ideal candidate will excel in a hybrid team environment, demonstrate high motivation, and be dedicated to delivering exceptional customer service.
Responsibilities
- Customer Retention: Connect with customers through inbound and outbound channels to foster loyalty and maintain strong, long-term relationships.
- Revenue Growth: Up-sell and cross-sell innovative energy products and services, including solutions within the 'Energy Transition' initiative focused on sustainable energy.
- Stakeholder Collaboration: Build and maintain effective, professional relationships with internal teams and external partners to support shared objectives.
- Regulatory Compliance: Execute all duties in strict adherence to company policies, procedures, and industry regulations, ensuring the highest standards of integrity and safety.
- Operational Excellence: Provide precise and efficient sales administration and support to ensure seamless operations within a dynamic energy environment.
About you
Key Criteria - What You'll Need
- At least 6 months of sales and negotiation experience demonstrating success in engaging customers, closing deals, and building rapport.
- Strong communication abilities, with exceptional verbal and written communication skills.
- Proficiency in working independently with self-motivation, while collaborating within a broader team environment.
- Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
- A dedicated home office setup with reliable high-speed broadband to facilitate remote working.
Desirable Criteria - These help decide between those who meet all the above key criteria:
- Experience liaising directly with customers to promote the company's services.
- Experience handling inbound calls.
- GCSE education at grade A-C including Maths and English, or equivalent.
If you are enthusiastic about this role but do not meet every single requirement, you are still encouraged to apply. Your past experiences might be the perfect match for this or other positions.
Energised for better
These are the behaviours, skills, and knowledge needed to be successful in the organisation:
- Leading Self
- Effective Collaboration
- Emotional Intelligence
- Flexibility & Resilience
- Achieving Success
- Customer & Stakeholder Centric
- Strive For Excellence
Awards
- Bronze Diversity Mark
- Best Storytelling Award (Spider Awards)
- Business Working Responsibly Mark for responsible and sustainable business practices
- Special Award for CSR and Charitable Initiatives (UK Utilities & Telecom Awards)
- Utility Week Awards 2024 - Finalist
- Silver in Social Sustainability, Diversity and Inclusion initiative of the Year (Greener Possibilities)
- ESG Best Performer of the Year in the Green Awards
- Best Corporate Wellbeing Programme
- Women in STEM - Best Recruitment Campaign
Benefits: Work From Home
Sales & Retention Specialist JBLE1_NI in Belfast employer: Power NI
Energia Group is an exceptional employer, offering a dynamic hybrid working environment that promotes work-life balance while driving the transition to sustainable energy. With a strong commitment to employee development through comprehensive Learning and Development programmes, a culture of inclusivity, and a focus on community engagement, employees are empowered to make a meaningful impact in their roles. The competitive salary package, including uncapped commission opportunities, further enhances the appeal of joining Northern Ireland's most trusted energy supplier.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Retention Specialist JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at Energia Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Sales & Retention Specialist role.
✨Tip Number 2
Prepare for the interview by practising common sales scenarios. Think about how you would handle customer objections or upsell products. We want you to shine in those moments!
✨Tip Number 3
Show your passion for sustainability! Since Energia is all about decarbonising Ireland's energy system, make sure to highlight any relevant experiences or interests in renewable energy during your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Energia Group.
We think you need these skills to ace Sales & Retention Specialist JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales & Retention Specialist role. Highlight your sales experience and how it aligns with our mission at Energia Group. We want to see how you can contribute to our goal of decarbonising Ireland's energy system!
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your verbal and written skills. Whether it's through a well-structured cover letter or clear bullet points in your CV, let us see how you can connect with customers effectively.
Highlight Relevant Experience:Don’t forget to mention any previous sales or customer service roles you've had. If you've successfully engaged customers or closed deals, we want to hear about it! This will show us that you have what it takes to thrive in a hybrid team environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further!
How to prepare for a job interview at Power NI
✨Know Your Stuff
Before the interview, make sure you understand Energia Group's mission and values. Familiarise yourself with their focus on renewable energy and customer-centric solutions. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare specific examples from your past sales experiences where you've successfully engaged customers and closed deals. Highlight any instances where you up-sold or cross-sold products, as this is key for the Sales & Retention Specialist role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to tailor your responses more effectively. If you’re unsure about a question, don’t hesitate to ask for clarification.
✨Demonstrate Team Spirit
Since the role involves collaboration within a hybrid team, be ready to discuss how you work well with others. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for working in a dynamic environment.
