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For Companies At a Glance
- Tasks: Deliver exceptional customer service and meet performance targets in a dynamic environment.
- Company: Leading utility company in Antrim with a focus on customer engagement.
- Benefits: Competitive salary, hybrid work model, annual bonus, and development programmes.
- Why this job: Join a passionate team and make a difference in customer experiences.
- Qualifications: At least 6 months of customer service experience and strong communication skills.
- Other info: Great growth opportunities in a supportive and engaging workplace.
The predicted salary is between 30000 - 42000 £ per year.
A leading utility company in Antrim is seeking enthusiastic Customer Engagement Specialists. You will provide top-notch customer service for domestic inquiries and work towards performance targets.
Candidates should have at least 6 months of experience in customer service and excellent communication skills.
The position offers a competitive starting salary with growth opportunities, hybrid work model, and various employee benefits including an annual bonus and development programs.
Customer Experience Champion (Hybrid) in Antrim employer: Power NI
Contact Detail:
Power NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Champion (Hybrid) in Antrim
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Customer Experience Champion.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer engagement, try role-playing common customer scenarios with friends or family. It’ll boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application directly, and it’s a great way to ensure it gets into the right hands. Plus, you’ll be one step closer to becoming part of our awesome team!
We think you need these skills to ace Customer Experience Champion (Hybrid) in Antrim
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping customers and making their experience top-notch.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service. We’re looking for candidates with at least 6 months of experience, so don’t be shy about showcasing your skills and achievements in this area!
Communicate Clearly: Excellent communication skills are a must for this role. Keep your application clear and concise, and make sure to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Customer Experience Champion position. Don’t miss out!
How to prepare for a job interview at Power NI
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've applied them in past roles. Think about specific examples where you turned a negative experience into a positive one, as this will show your problem-solving skills.
✨Research the Company
Familiarise yourself with the utility company’s values, mission, and recent news. This will not only help you tailor your answers but also demonstrate your genuine interest in the role and the company.
✨Prepare for Common Questions
Anticipate questions like 'How do you handle difficult customers?' or 'What does excellent customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Show Enthusiasm and Positivity
As a Customer Experience Champion, your attitude matters! Be sure to convey your enthusiasm for the role and the company. A positive demeanor can make a lasting impression and show that you’re a great fit for their team.
