At a Glance
- Tasks: Engage customers and drive retention in a dynamic, target-driven team.
- Company: Join Power NI, part of Energia Group, known for its supportive culture.
- Benefits: Enjoy remote work, competitive salary, annual bonus, and generous holiday allowance.
- Other info: Great career progression opportunities and a vibrant company culture.
- Why this job: Make a real impact while developing your sales skills in a fast-paced environment.
- Qualifications: Strong communication skills and experience in sales or customer service.
The predicted salary is between 28800 - 43200 £ per year.
Power NI, part of Energia Group, have an exciting opportunity for Sales & Retention Specialists based in Antrim. Reporting to the Sales & Retention Team Leader, you will work as part of a team specialising in the retention of customers. For this role we are seeking enthusiastic sales professionals who enjoy working within a target-driven, fast-paced team environment. The ideal candidate will have the ability to work as part of a hybrid working team and be highly motivated with a focus on providing excellent customer service.
Contract and Working Hours
- Contract: Permanent - Full Time
- Working Hours: 37 hours - Monday to Friday
- Location: Fully remote
Our Rewards
- Annual Bonus
- Annual Cost of Living Review
- 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays
- Family Friendly Policies
- Enhanced Maternity and Paternity Pay
- Health Care
- Sick Pay
What You'll Need
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
- Experience of sales and negotiation with customers in an outbound role.
- Strong IT skills with experience of Microsoft Office.
- A suitable place to work at home and good broadband connection.
If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for.
Learning & Development
- Career Progression and Development - Almost 100% of our promotions are from within the organisation
- Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology
- Mentoring Scheme
- Virtual Gym Membership
- Social Opportunities
- Sports and Social Club
- Allyship@work
- Women’s Network
- Green Team
- Volunteering days and more
87% of employees would recommend Energia Group to friends and family as a great place to work! You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focused are at the heart of all our efforts. You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions. We also offer an annual Bonus, an award-winning wellbeing programme including a counselling service, sports and social clubs, a Wellbeing Fund to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans.
Role worked on a hybrid basis (3 days from the office and 2 days from home), collaborate regularly with your peers while having a balance between your home and work life.
Does Energy Move You? APPLY NOW!!!
Skills
- Customer Service
- Communication (written and verbal)
- Microsoft Office
Benefits
- Work From Home
- Laptop
- Paid Holidays
- Pension Fund
- Medical Aid / Health Care
Customer Engagement Specialist - Remote in Antrim employer: Power NI
Power NI, part of Energia Group, is an exceptional employer that prioritises employee wellbeing and development, offering a robust rewards package including an annual bonus, generous holiday allowance, and a comprehensive wellbeing programme. With a strong focus on career progression, nearly all promotions come from within, fostering a culture of growth and support. Join a dynamic team where values of trust, resourcefulness, and community are at the forefront, making it a fulfilling place to work remotely while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Specialist - Remote in Antrim
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Power NI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Power NI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Specialist - Remote in Antrim
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Power NI:Your cover letter is your chance to shine! Tell us why you want to work at Power NI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Power NI!
How to prepare for a job interview at Power NI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
