At a Glance
- Tasks: Lead a team to provide top-notch customer service and create a welcoming atmosphere.
- Company: Join Paddy Power, a dynamic leader in the betting industry.
- Benefits: Competitive pay, performance bonuses, flexible hours, and great perks.
- Other info: Embrace a culture that values diversity and personal growth.
- Why this job: Be part of a fun team and make customers' experiences unforgettable.
- Qualifications: Motivated individuals with a passion for customer service; training provided.
The predicted salary is between 28 - 30 £ per hour.
As a Customer Service Team Leader you will welcome customers, create a friendly atmosphere in our retail shops, provide best‑in‑class service, promote our offers, and ensure each customer enjoys their time with us.
Responsibilities
- Host customers in the shop and clearly communicate answers to customer queries.
- Inform customers about our latest promotions.
- Assist customers to place bets through betting terminals and in‑shop transactions.
- Maintain excellent shop presentation standards.
- Act as shop manager in the absence of the Shop Manager and ensure smooth shop functioning.
- Adapt to changing situations while remaining customer‑focused.
- Fulfil social responsibility duties by adhering to guidelines and regulations.
What we are looking for
Proactive and motivated individuals who are passionate about achieving results and can meet shop goals and targets. While we offer full training if you have never worked in the betting industry before, your attitude and willingness to learn are key.
What we offer
- Competitive salary with pay increase after performance
- Performance bonus & promotional rewards
- Annual & quarterly rewards
- Flexible work patterns
- Family leave (adoptive, parental, wedding)
- Company Share‑Save Scheme (discount on Flutter shares)
- Life cover
- Company pension scheme
- Company sick pay
- Birthday leave
- Employee assistant programme (up to 6 free counselling sessions)
- Financial wellbeing platform – NUDGE
- Company social events
- Groupon discount scheme
- Eyecare vouchers
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our values and encourage people from all backgrounds, ways of thinking and working to apply. If you need any adjustments to make this role work for you, let us know and we’ll see how we can accommodate them.
Customer Service Team Leader in Woolwich employer: Power Leisure Bookmakers Ltd (UK Branch)
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, making it an ideal place for Customer Service Team Leaders. With competitive salaries, performance bonuses, and a range of employee benefits including flexible work patterns and a comprehensive support programme, we empower our team members to thrive both personally and professionally. Join us in creating a welcoming atmosphere for customers while enjoying opportunities for growth and development in a dynamic retail environment.
Contact Details:
Power Leisure Bookmakers Ltd (UK Branch) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Woolwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can align with them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a friendly atmosphere, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to adapt! The job description mentions changing situations, so prepare to discuss how you've handled unexpected challenges in the past. Show us your flexibility and problem-solving skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Paddy Power team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Team Leader in Woolwich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference.
Tailor Your Application:Make sure to customise your application for the Customer Service Team Leader role. Highlight your relevant experience and skills that align with our values like 'Customer First, Always' and 'Win Together'.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially in customer service!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Power Leisure Bookmakers Ltd (UK Branch)
✨Know the Company
Before your interview, take some time to research Paddy Power. Understand their values, especially 'Customer First, Always' and how they promote a friendly atmosphere. This will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to handle customer queries effectively. Prepare examples from your past experiences where you provided excellent service or resolved conflicts, as this will show your proactive attitude.
✨Be Ready for Situational Questions
Expect questions that assess how you adapt to changing situations. Think of scenarios where you had to think on your feet or manage a team in a busy environment. Highlight your problem-solving skills and customer focus.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
