At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, performance bonuses, flexible hours, and generous leave options.
- Other info: Embrace a culture of inclusivity and growth with exciting career opportunities.
- Why this job: Be the friendly face that enhances customer experiences and drives shop success.
- Qualifications: Passion for customer service and a proactive attitude are key.
The predicted salary is between 30000 - 30000 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us.
Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? We will provide full training – we value attitude over experience.
How you’ll do it- Exceed customers’ expectations, building effective relationships with customers and creating a warm, positive environment.
- Assist customers to place bets through various channels, such as our betting terminals, telephone services, and in‑shop transactions.
- Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
- Be responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapt to different situations while remaining customer‑focused.
- Fulfil social responsibility duties by adhering to established guidelines and regulations.
- Competitive salary including pay increase after.
- Performance Bonus & Promotional rewards.
- Annual & Quarterly rewards.
- Flexible work patterns.
- Family Leave (Adoptive, Parental Leave & Wedding Leave).
- Company Sharesave Scheme (discount on Flutter Shares).
- Life Cover.
- Company Pension Scheme.
- Company Sick Pay.
- Birthday Leave.
- Employee Assistant Programme (including up to 6 free counselling sessions).
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme.
- Eyecare vouchers.
The values that guide us: Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our four values; they reflect what matters most to our people and guide the decisions we make, representing what we believe in and supporting how we do things at Paddy Power.
We’re working to be an inclusive employer and encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate you.
Our work experience includes our culture, core values, company meetings, commitment to sustainability, recognition programs, and, most importantly, our people. Our employees are self‑disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, live for opportunities to collaborate, and make us the #1 Top Workplace in the area.
Join us and grow your career with Paddy Power.
Customer Service Team Leader in Walthamstow employer: Power Leisure Bookmakers Ltd (UK Branch)
Paddy Power is an exceptional employer that prioritises a vibrant work culture and employee growth, offering competitive salaries and a range of benefits including performance bonuses, flexible work patterns, and comprehensive support programmes. Our commitment to inclusivity and personal development ensures that every team member can thrive in a dynamic retail environment, making it a rewarding place to build a career while delivering outstanding customer service.
Contact Details:
Power Leisure Bookmakers Ltd (UK Branch) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Walthamstow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a warm atmosphere, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to adapt! In retail, things can change quickly. Prepare to discuss how you've handled unexpected situations in the past. Show us that you can keep your cool and stay customer-focused no matter what.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Team Leader in Walthamstow
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a welcoming atmosphere and engaging with customers.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant skills and experiences that align with our values, like being customer-focused and adaptable.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique perspective and experiences that make you a great fit for our team!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Power Leisure Bookmakers Ltd (UK Branch)
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's core values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your personal values align with these and be ready to share examples that demonstrate this alignment during your interview.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples from your past experiences where you exceeded customer expectations or resolved issues effectively. This will show your potential employer that you can create a friendly atmosphere and maintain high service standards.
✨Demonstrate Adaptability
In the dynamic world of retail betting, adaptability is key. Think of situations where you had to adjust quickly to changes or challenges while keeping a customer-focused approach. Sharing these stories will highlight your proactive nature and ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
