At a Glance
- Tasks: Lead a team to deliver exceptional customer service and create a welcoming atmosphere.
- Company: Join Paddy Power, a dynamic and inclusive employer in the retail sector.
- Benefits: Enjoy competitive pay, performance bonuses, flexible hours, and various employee perks.
- Other info: Embrace a culture that values diversity and encourages unique perspectives.
- Why this job: Be the face of customer experience and make a real difference in people's day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 13.25 - 13.25 £ per hour.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us.
Responsibilities
- Exceed customer expectations, building effective relationships with customers and creating a warm positive environment.
- Host customers in shop, clearly communicating answers to customer queries and informing them about latest promotions.
- Assist customers to place bets through various channels (betting terminals, telephone services, in‑shop transactions).
- Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
- Be responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning.
- Adapt to different situations while remaining customer‑focused.
- Fulfill social responsibility duties by adhering to established guidelines and regulations.
What We Offer
- Competitive salary including pay increase after performance
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
The Values that Guide Us
Customer First, Always | Change The Game | Win Together | Free To Be Me
Inclusive Employer
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader in Newmarket employer: Power Leisure Bookmakers Ltd (UK Branch)
Power Leisure Bookmakers Ltd is an exceptional employer that prioritises a vibrant work culture in Barking, where team collaboration and customer satisfaction are at the forefront. We offer comprehensive training and mentorship opportunities to foster employee growth, alongside a commitment to inclusivity and support for all staff members. Join us to be part of a dynamic team that values your contributions and encourages you to thrive in a rewarding environment.
Contact Details:
Power Leisure Bookmakers Ltd (UK Branch) Recruitment Team
