At a Glance
- Tasks: Lead a team to deliver exceptional customer service and create a welcoming atmosphere.
- Company: Join Paddy Power, a dynamic leader in the betting industry.
- Benefits: Competitive pay, flexible hours, bonuses, and great perks like birthday leave.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be the face of Paddy Power and make every customer's experience memorable.
- Qualifications: Looking for enthusiastic individuals with a passion for customer service.
The predicted salary is between 27500 - 27500 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. You will engage warmly with every visitor, provide best‑in‑class service, and create a friendly atmosphere.
You will promote Paddy offers, ensuring each customer enjoys their time with us. Full training will be provided, but your attitude counts.
- Host customers in the shop, clearly communicate answers to queries, and inform customers about latest promotions.
- Assist customers to place bets through various channels, such as betting terminals, telephone services, and in‑shop transactions.
- Maintain excellent shop presentation standards to create an inviting atmosphere.
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapt to different situations while remaining customer‑focused.
- Fulfill social responsibility duties by adhering to established guidelines and regulations.
What We Offer
- Competitive salary including pay increase after performance bonus & promotional rewards
- Annual & quarterly rewards
- Flexible work patterns
- Family leave (adoptive, parental leave & wedding leave)
- Company share‑save scheme (discount on Flutter shares)
- Life cover
- Company pension scheme
- Company sick pay
- Birthday leave
- Employee assistance programme (including up to 6 free counselling sessions)
- Financial wellbeing platform – NUDGE
- Company social events
- Groupon discount scheme
- Eyecare vouchers
Values
- Customer First, Always
- Change The Game
- Win Together
- Free To Be Me
Diversity & Inclusion
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Requirements
We look for proactive and motivated individuals who are passionate about achieving results, with the ability to meet shop goals and targets. A positive attitude and enthusiasm for technology are essential.
Customer Service Team Leader in Leeds employer: Power Leisure Bookmakers Ltd (UK Branch)
Paddy Power is an exceptional employer that prioritises a customer-first approach while fostering a vibrant and inclusive work culture. With competitive salaries, flexible work patterns, and numerous employee benefits such as a company share-save scheme and wellness programmes, we empower our team members to thrive both personally and professionally. Join us in creating memorable experiences for our customers in a dynamic retail environment where your contributions are valued and rewarded.
Contact Details:
Power Leisure Bookmakers Ltd (UK Branch) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Team Leader. This will help you feel more confident and ready to impress us with your problem-solving abilities during the interview.
✨Tip Number 3
Be prepared to share your experiences! Think of specific examples where you've gone above and beyond for customers or led a team. We love hearing real stories that showcase your passion and proactive attitude.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows us that you’re genuinely interested in the role and helps keep you top of mind as we make our decisions.
We think you need these skills to ace Customer Service Team Leader in Leeds
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you can create a friendly atmosphere in our shops.
Tailor Your Application:Make sure to tailor your application to the Customer Service Team Leader role. Highlight your relevant experience and skills that align with our values like 'Customer First, Always' and 'Win Together'. This shows us you understand what we’re all about!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Power Leisure Bookmakers Ltd (UK Branch)
✨Show Your Customer-Centric Attitude
As a Customer Service Team Leader, your ability to put customers first is crucial. During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to creating an outstanding experience.
✨Know the Latest Promotions
Familiarise yourself with Paddy Power's current offers and promotions before the interview. Being able to discuss these intelligently shows that you're proactive and genuinely interested in the role, which can set you apart from other candidates.
✨Demonstrate Adaptability
The job requires adapting to different situations while remaining customer-focused. Prepare to discuss scenarios where you've successfully navigated challenges or changes in a fast-paced environment. This will highlight your problem-solving skills and flexibility.
✨Emphasise Teamwork and Leadership Skills
Since you'll be stepping in for the Shop Manager, it's important to showcase your leadership abilities. Talk about experiences where you've led a team or collaborated effectively with others to achieve goals. This aligns with Paddy Power's value of 'Win Together'.
