At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, performance bonuses, flexible hours, and great perks.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 30000 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy Power offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
We want people who will exceed customers’ expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
- Assisting customers to place bets through various channels, such as our betting terminals, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer:
- Competitive salary including pay increase after performance
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Join us and grow your career with Flutter!
Customer Service Team Leader employer: Power Leisure Bookmakers Ltd (UK Branch)
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, offering competitive salaries and a range of benefits including performance bonuses, flexible work patterns, and comprehensive employee support programmes. As a Customer Service Team Leader, you will thrive in a dynamic retail environment where your contributions are valued, and you will have ample opportunities for personal and professional growth while being part of a team that champions customer satisfaction and collaboration.
Contact Details:
Power Leisure Bookmakers Ltd (UK Branch) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to showcasing your skills during the interview.
✨Tip Number 3
Be ready to share your stories! Think of specific examples where you've gone above and beyond for customers. We love hearing about real experiences that demonstrate your passion for service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience in retail or customer service, and mention any specific skills that align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Power Leisure Bookmakers Ltd (UK Branch)
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's core values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples of how you've exceeded customer expectations in the past. Highlight situations where you created a positive atmosphere or resolved issues effectively.
✨Demonstrate Your Tech Savvy
Since enthusiasm for technology is key in this role, be prepared to discuss any relevant tech experience you have. Whether it's using betting terminals or other digital tools, show how comfortable you are with technology and how it can enhance customer service.
✨Prepare for Situational Questions
Expect questions that assess your adaptability and problem-solving skills. Think of scenarios where you had to handle unexpected challenges while keeping the customer at the forefront. Practising these responses will help you feel more confident during the interview.
