Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to provide exceptional customer service in a retail betting environment.
- Company: Paddy Power is a leading name in retail betting, known for its vibrant culture and commitment to customer experience.
- Benefits: Enjoy flexible hours, performance bonuses, company shares, and various employee perks.
- Why this job: Join a dynamic team where your enthusiasm and attitude can shine, making a real impact on customer experiences.
- Qualifications: No prior betting experience needed; just bring your proactive attitude and passion for service!
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
Customer Service Team Leader page is loaded
Customer Service Team Leader
Apply locations Erith (859) time type Part time posted on Posted 30+ Days Ago job requisition id JR125018 Customer Service Team LeaderCSTL
Starting Salary: £13.05 per hour
Your Role in the Team?
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don\’t worry if you\’ve never worked in the betting industry before, we will provide full training… but it\’s your attitude that counts! Does this sound like you? If so, keep reading!
How you’ll do it?
We want people who will exceed customer\’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
· Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
· Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
· Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
· Adapting to different situations while remaining customer-focused
· Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
· Competitive salary including pay increase after
· Performance Bonus & Promotional rewards
· Annual & Quarterly rewards
· Flexible work patterns
· Family Leave (Adoptive, Parental Leave & Wedding Leave)
· Company Sharesave Scheme (discount on Flutter Shares)
· Life Cover
· Company Pension Scheme.
· Company Sick Pay
· Birthday Leave
· Employee Assistant Programme (including up to 6 free counselling sessions)
· Financial Wellbeing platform – NUDGE.
· Company Social Events.
· Groupon Discount Scheme
· Eyecare vouchers
And the Values that guide us? Here they are:
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\’t have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
About Us
Our Work Experience is the combination of everything that\’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it\’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us t he #1 Top Workplace in the area.
Join us and grow your career with Flutter!
Please create a candidate account after submitting your application to track it\’s progress.
#J-18808-Ljbffr
Customer Service Team Leader employer: Power Leisure Bookmakers Ltd (UK Branch)
Contact Detail:
Power Leisure Bookmakers Ltd (UK Branch) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with Paddy Power's values and culture. Understanding their commitment to customer service and teamwork will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous experiences in customer service, even if they are not in the betting industry. Highlight how you've created positive customer experiences and met targets, as this will demonstrate your capability to excel in the role.
✨Tip Number 3
Show enthusiasm for technology and how it can enhance customer experiences. Be ready to share examples of how you've used tech in past roles to improve service or efficiency, which is crucial for promoting both online and retail products.
✨Tip Number 4
Think about scenarios where you've had to adapt quickly to changing situations while maintaining a customer-focused approach. Being able to articulate these experiences will demonstrate your problem-solving skills and readiness for the dynamic environment at Paddy Power.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: In your CV and cover letter, emphasise your customer service experience. Provide specific examples of how you've exceeded customer expectations or created a positive environment in previous roles.
Highlight Your Team Leadership Experience: If you have experience leading a team, make sure to mention it. Discuss how you've motivated others, met targets, and contributed to a collaborative work environment.
Express Your Enthusiasm for the Industry: Even if you haven't worked in the betting industry before, convey your enthusiasm for the role and willingness to learn. Mention any relevant interests or experiences that demonstrate your passion for customer engagement and technology.
How to prepare for a job interview at Power Leisure Bookmakers Ltd (UK Branch)
✨Show Your Enthusiasm for Customer Service
As a Customer Service Team Leader, your passion for providing excellent service is crucial. Be sure to express your enthusiasm during the interview by sharing examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Your Leadership Skills
Highlight any previous experience where you've led a team or taken charge in a challenging situation. Discuss how you motivate others and ensure smooth operations, especially in the absence of a manager.
✨Familiarise Yourself with the Company Values
Paddy Power values 'Customer First, Always' and 'Win Together'. Make sure to understand these values and be prepared to discuss how you embody them in your work ethic and interactions with customers.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle various customer scenarios. Think of specific instances where you've successfully resolved issues or improved customer experiences, and be ready to share those stories.
