At a Glance
- Tasks: Lead a team to deliver exceptional customer service and create a welcoming atmosphere.
- Company: Join Paddy Power, a dynamic leader in the betting industry with a focus on inclusivity.
- Benefits: Competitive pay, flexible hours, family leave, and exciting company events.
- Other info: Enjoy career growth opportunities and a supportive work environment.
- Why this job: Be the face of customer experience and make a real difference in people's day.
- Qualifications: Passion for customer service and a proactive attitude; no prior experience needed.
The predicted salary is between 13.25 - 13.25 £ per hour.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. You will engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy offers, ensuring that each customer enjoys their time with us.
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? If so, keep reading!
Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts!
How you’ll do it?
- We want people who will exceed customers’ expectations, building effective relationships with customers, and creating a warm and positive environment that they love to be in.
Other duties will include:
- Hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in‑shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer‑focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
- Competitive salary including pay increase after performance bonus & promotional rewards, annual & quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
We’re proud of our 4 Values: Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
Customer Service Team Leader in Cheltenham employer: Power Leisure Bookmakers Ltd (UK Branch)
Power Leisure Bookmakers Ltd is an exceptional employer that prioritises a vibrant work culture in Barking, where team collaboration and customer satisfaction are at the forefront. We offer comprehensive training and mentorship opportunities to foster employee growth, alongside a commitment to inclusivity and support for all staff members. Join us to be part of a dynamic team that values your contributions and encourages you to thrive in a rewarding environment.
Contact Details:
Power Leisure Bookmakers Ltd (UK Branch) Recruitment Team
