Customer Service Team Leader in Canterbury

Customer Service Team Leader CSTL Starting Salary: £13.25 per hour

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy offers, ensuring that each customer enjoys their time with us.

Responsibilities

• Host customers in shop, clearly communicating answers to queries and informing them about our latest promotions.
• Assist customers to place bets through various channels (betting terminals, telephone services, in‑shop transactions).
• Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
• Be responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
• Adapt to different situations while remaining customer‑focused.
• Fulfil social responsibility duties by adhering to established guidelines and regulations.

What we offer

• Competitive salary including pay increase after performance bonus & promotional rewards.
• Annual & quarterly rewards.
• Flexible work patterns.
• Family leave (adoptive, parental leave & wedding leave).
• Company Sharesave scheme (discount on Flutter shares).
• Life cover.
• Company pension scheme.
• Company sick pay.
• Birthday leave.
• Employee Assistant Programme (including up to 6 free counselling sessions).
• Financial wellbeing platform – NUDGE.
• Company social events.
• Groupon discount scheme.
• Eyecare vouchers.

Our Values

Customer First, Always | Change The Game | Win Together | Free To Be Me.

Inclusivity

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. You don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.