At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, performance bonuses, flexible hours, and generous leave options.
- Other info: Embrace a culture of inclusivity and growth with exciting career opportunities.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: Passion for customer service and a proactive attitude; training provided!
The predicted salary is between 14.4 - 14.4 £ per hour.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us.
Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? We will provide full training – we value attitude over experience.
How you’ll do it- Exceed customers’ expectations, building effective relationships with customers and creating a warm, positive environment.
- Assist customers to place bets through various channels, such as our betting terminals, telephone services, and in‑shop transactions.
- Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
- Be responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapt to different situations while remaining customer‑focused.
- Fulfil social responsibility duties by adhering to established guidelines and regulations.
- Competitive salary including pay increase after.
- Performance Bonus & Promotional rewards.
- Annual & Quarterly rewards.
- Flexible work patterns.
- Family Leave (Adoptive, Parental Leave & Wedding Leave).
- Company Sharesave Scheme (discount on Flutter Shares).
- Life Cover.
- Company Pension Scheme.
- Company Sick Pay.
- Birthday Leave.
- Employee Assistant Programme (including up to 6 free counselling sessions).
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme.
- Eyecare vouchers.
The values that guide us: Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our four values; they reflect what matters most to our people and guide the decisions we make, representing what we believe in and supporting how we do things at Paddy Power.
We’re working to be an inclusive employer and encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate you.
Join us and grow your career with Paddy Power.
Customer Service Team Leader in Brentford employer: Power Leisure Bookmakers Ltd (UK Branch)
Paddy Power is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for those looking to thrive in the retail betting industry. With competitive salaries, performance bonuses, and a range of benefits including flexible work patterns and a commitment to inclusivity, we empower our team members to excel while fostering a supportive environment. Join us to be part of a dynamic team that values customer service excellence and personal development.
Contact Details:
Power Leisure Bookmakers Ltd (UK Branch) Recruitment Team
