At a Glance
- Tasks: Lead a dynamic customer service team in a fast-paced retail betting environment.
- Company: Join Paddy Power, part of the world's largest betting and gaming technology company.
- Benefits: Enjoy competitive pay, flexible hours, and exciting rewards including shares and bonuses.
- Other info: Join a supportive team culture with opportunities for personal and professional growth.
- Why this job: Be a key player in delivering outstanding hospitality and making every customer's experience memorable.
- Qualifications: Excellent customer service skills and a proactive, adaptable attitude are essential.
The predicted salary is between 13 - 13 £ per hour.
Customer Service Team Leader Starting Salary £13.25 per/h Location: Bolton Type: Permanent
For people who make things happen If you thrive on pace, enjoy taking initiative and are ready to adapt when things change, you’ll feel at home here.
We’re looking for people who bring energy and curiosity, ask the right questions and find a way forward when the answer isn’t obvious.
This is your opportunity to bring that attitude to Retail Shops, where you’ll join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
- What you'll take on
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to changing situations while maintaining a strong customer-focused approach when hosting
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
- What you'll bring
- Excellent customer service skills, ensuring customers receive a friendly, professional and positive experience.
- Proactive and results-driven, with the ability to work in a fast-paced betting shop environment.
- Confident communication and problem-solving skills, with the ability to handle customer queries and resolve issues effectively.
- Adaptable and enthusiastic, with a willingness to learn, support team members and maintain high standards of shop operations.
- Excellent hosting skills, creating a welcoming and enjoyable experience for every customer
- What you'll get
We are a flexible employer; whether you have personal commitments or a hobby that brings you joy, we want you to bring your best self to work.
We also like to share our success; after all you make it happen.
- Competitive salary including pay increase after Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
Flutter Entertainment ("Flutter") is committed to creating an inclusive and accessible recruitment process, ensuring every candidate can participate fully and fairly.
We welcome requests for adjustments at any stage of the hiring journey and throughout employment.
If we are unable to meet a requested adjustment, we will work with you to explore suitable alternatives and ensure a fair and supportive process.
Our goal is to enable all individuals to thrive, removing barriers so they can reach their full potential.
Paddy Power Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers, to cheeky upstart mischief-makers, to part of the largest betting & gaming technology company in the world.
Although we’ve grown to the betting behemoth we are today, we’ve not forgotten our roots.
We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.
As part of the UK & Ireland region of Flutter – Paddy Power is included in a collection of big-hitting entertainment brands such as Betfair, Poker Stars, Sky Bet, Sky Gaming and tombola.
Flutter Flutter is the world’s #1 online sports betting and gaming operator and home to some of the UK and Ireland’s most recognisable brands, including Paddy Power, Betfair and Sky Bet.
We set the pace for our industry.
And we’re always looking for what’s next.
Here, good ideas move fast.
You’ll work with sharp people, solve problems at serious scale and be backed to challenge how things are done.
Using our unmatched scale, we share ideas, tech and expertise across our brands and locations, turning great thinking into global impact.
Ready to raise the game?
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
Join us and grow your career with Flutter!
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Customer Service Team Leader in Bolton employer: Power Leisure Bookmakers Ltd (UK Branch)
Paddy Power in Leeds is an exceptional employer that prioritises employee development and a vibrant work culture. With comprehensive training and opportunities for growth, you will thrive in a supportive environment where your leadership skills can shine, all while being part of a dynamic team dedicated to delivering outstanding customer experiences in the exciting world of retail hospitality.
Contact Details:
Power Leisure Bookmakers Ltd (UK Branch) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Power Leisure Bookmakers Ltd (UK Branch). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Power Leisure Bookmakers Ltd (UK Branch) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Power Leisure Bookmakers Ltd (UK Branch):Your cover letter is your chance to shine! Tell us why you want to work at Power Leisure Bookmakers Ltd (UK Branch) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Power Leisure Bookmakers Ltd (UK Branch)!
How to prepare for a job interview at Power Leisure Bookmakers Ltd (UK Branch)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
