At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, performance bonuses, flexible hours, and unique perks.
- Other info: Embrace inclusivity and grow your career in a supportive environment.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27500 - 27500 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology helps promote our online and retail products and services, ensuring that each customer enjoys their time with us. You will be a key player in delivering outstanding hospitality in the dynamic world of retail betting.
Your responsibilities include:
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Being responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
- Competitive salary with pay increase after performance assessment
- Performance bonus and promotional rewards
- Annual and quarterly rewards
- Flexible work patterns
- Family leave (adoptive, parental leave and wedding leave)
- Company Sharesave scheme (discount on Flutter shares)
- Life cover
- Company pension scheme
- Company sick pay
- Birthday leave
- Employee Assistant Programme (up to six free counselling sessions)
- Financial wellbeing platform – Nudge
- Company social events
- Groupon discount scheme
- Eyecare vouchers
We’re working to be an inclusive employer and encourage people from all backgrounds, ways of thinking, and working styles to apply. Everyone brings different perspectives and experiences, and you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know and we’ll see how we can accommodate them.
Customer Service Team Leader in Biggleswade employer: Power Leisure Bookmakers Ltd (UK Branch)
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, offering competitive salaries and numerous benefits such as performance bonuses, flexible work patterns, and a comprehensive employee assistance programme. As a Customer Service Team Leader, you will thrive in a dynamic retail environment where your contributions are valued, and opportunities for personal and professional growth are abundant, all while being part of a team that champions customer satisfaction and innovation.
Contact Details:
Power Leisure Bookmakers Ltd (UK Branch) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Biggleswade
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations with customers. Being able to demonstrate your problem-solving skills and warm approach during the interview can really set you apart.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s like to work at Paddy Power and might even refer you for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Service Team Leader in Biggleswade
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a warm and welcoming atmosphere for our customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. We love seeing how your skills align with our values, especially in exceeding customer expectations and building relationships.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Power Leisure Bookmakers Ltd (UK Branch)
✨Know the Company Inside Out
Before your interview, take some time to research Paddy Power. Understand their values, especially 'Customer First, Always' and 'Change The Game'. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare examples from your past experiences where you exceeded customer expectations or created a positive atmosphere. This will demonstrate your capability to deliver outstanding hospitality.
✨Be Ready for Situational Questions
Expect questions that assess how you handle different situations, especially in a retail environment. Think of scenarios where you had to adapt quickly while keeping the customer at the forefront. Practising these responses will help you feel more confident during the interview.
✨Emphasise Teamwork and Leadership
Since you'll be stepping in for the Shop Manager, highlight your leadership skills and experience in building effective relationships within a team. Share specific instances where you led a team or collaborated successfully to achieve a common goal, showcasing your ability to win together.
