Service Sales Coordinator in Bristol

This role is ideal for a proactive, organised, and customer-focused individual who enjoys managing multiple priorities and supporting both internal teams and clients. You will play a key role in maintaining service contract renewals, managing quotations, and ensuring smooth coordination between departments to deliver exceptional service experiences.

Responsibilities

• Sales & Contract Management: Prepare and issue quotations for service contracts; track and chase service contract renewals; renew customer service contracts and update associated documentation; set up new service contract numbers and maintain accurate customer records; produce and maintain renewal and service due reports.
• Customer Service & Relationship Management: Build and maintain strong relationships with customers, acting as a key point of contact for service-related queries; respond promptly to web and email queries; liaise with customers and internal teams to resolve invoice or account-related issues; update customer contact information and ensure customer intelligence remains current; support in preparing documentation for customer audits and compliance checks.
• Administration & Coordination: Manage and maintain pre-qualification documentation, certifications, and tender submissions; regularly check Find a Tender for new business opportunities; process job sheet requests and raise service work orders (A Serv, B Serv, LBK & monthly services); monitor the Service Due Tracker weekly and ensure timely scheduling; review SLAs and prepare documentation for management approval; coordinate with the accounts team to manage invoicing, credit notes, and aged debt follow-up; ensure all purchase orders (POs) and contracts are verified and logged accurately.

Qualifications & Skills

• Previous experience in a sales coordination, service administration, or contract management role (preferred).
• Strong proficiency with Microsoft Office (Excel, Word, Outlook) and CRM/ERP systems.
• Excellent communication skills, both written and verbal.
• Experience with tender submissions and pre-qualification processes is an advantage.
• High attention to detail and commitment to process improvement.
• Organised & Methodical: ability to manage multiple tasks while maintaining accuracy.
• Analytical & Objective: ability to present data and insights to drive informed decisions.
• Collaborative & Personable: strong customer and internal team engagement.
• Problem-Solver: proactive in resolving challenges with creative and effective methods.
• Adaptable: comfortable in a dynamic, fast-paced environment with shifting priorities.

Company & Benefits

Power Electrics is a family company dedicated to innovation, excellence, and customer service. We have grown from a small yard in 1963 to operating across the country with a fleet of generators.

• EOT Bonus Scheme – share of profits to recognise contributions and foster ownership.
• Training, upskilling, and career progression.
• Company pension scheme.
• Private medical scheme with capped excess for treatment.
• Life assurance with healthcare support and counselling services.
• 23 days holiday (plus bank holidays), increasing with length of service.

Our philosophy: We welcome diverse cultures and backgrounds and are committed to equal and inclusive employment. DBS checks are required, and offers are contingent on satisfactory references. All applicants must be eligible to work in the U.K.