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- Tasks: Lead the service team to ensure generator fleet reliability and customer satisfaction.
- Company: Join Power Electrics, a leader in generator rental and maintenance.
- Benefits: Enjoy competitive pay, bonuses, training, and generous holiday allowances.
- Why this job: Make a real impact by improving service standards and fleet performance.
- Qualifications: Experience in service management and strong technical knowledge of generators required.
- Other info: Be part of a diverse team committed to continuous improvement and safety.
The predicted salary is between 36000 - 60000 £ per year.
The Service Manager is responsible for the effective planning, delivery, and continuous improvement of all preventative and reactive maintenance activities across the generator rental fleet. The role ensures fleet reliability, safety, compliance, and availability through robust planned maintenance programmes and effective emergency breakdown response. The Service Manager leads the service function, managing Service Controllers, Engineers and Technicians to deliver consistent service standards across all depots. The role also oversees service performance, reporting, and escalations, driving high levels of uptime, customer satisfaction, and continuous improvement.
The Service Manager has overall responsibility for:
- Generator fleet reliability, uptime, and serviceability
- Delivery of all planned preventative maintenance and emergency breakdown response
- Day-to-day leadership of the service, technical support, and field engineering function
- Consistent service standards, processes, and performance across all depots
- Effective management of service performance, reporting, escalations, and continuous improvement
- Producing, reviewing, and improving RAMS for service activities, and ensuring they are implemented across the engineering team
- Comply with company health and safety policy
- Comply with ISO H&S, Quality and Environmental Management procedures, Service Operations & Fleet Maintenance
- Own and manage preventative maintenance strategies for the generator rental fleet, ensuring schedules are planned, delivered, and recorded in line with company and manufacturer requirements
- Manage reactive maintenance and breakdown response to minimise downtime and customer disruption
- Oversee service planning, job allocation, and resource utilisation across the depot network
- Ensure RAMS are created, updated, and applied appropriately across servicing, breakdowns, and operational tasks
- Maintain and improve service procedures and technical standards
- Drive improvements in fleet reliability, service efficiency, and equipment availability
Depot Network Integration
- Act as the central service point of contact for depot managers on service-related matters
- Ensure consistent service standards, processes, and compliance across all depots
- Support depots with service planning, engineering capability, and technical problem-solving
- Identify depot-level service challenges and drive corrective and improvement actions
Escalations & Customer Support
- Act as the escalation point for issues and high-impact service incidents
- Confident communicator with engineers, depot teams, and customers
- Committed to high service standards and continuous improvement
People Leadership & Development
- Lead, manage, and develop Service Controllers, Field Service Engineers, and Technical Support personnel
- Recruit, onboard, train, and support service staff to meet business requirements
- Carry out regular one-to-one meetings, performance reviews, and development planning
- Promote a strong safety-first, customer-focused, and accountable service culture
Performance, Reporting & Continuous Improvement
- Monitor and manage service KPIs including uptime, response times, first-time fix rate, and utilisation
- Ensure accurate and timely service reporting across preventative and breakdown activity
- Analyse trends, repeat failures, and root causes
- Implement corrective actions and continuous improvement initiatives
- Provide operational input into fleet planning and wider business improvement
Qualifications
- Proven experience in a Service Manager or senior service leadership role within generator hire, power generation, plant hire, or heavy equipment sectors
- Strong technical understanding of diesel generators and associated electrical systems
- Experience managing preventative maintenance programmes and emergency breakdown response
- Proven ability to lead and develop field-based engineering and technical support teams
- Experience operating within a 24/7 on-call or standby environment
- Strong communication and customer management skills
Personal Attributes
- Calm, decisive, and effective under pressure
- Highly organised with strong attention to detail
- Practical, solutions-focused, and operationally minded
- Confident communicator with engineers, depot teams, and customers
- Committed to high service standards and continuous improvement
Benefits
- EOT Bonus Scheme - benefit from the company's success by receiving a share of its profits
- Training, upskilling, and career progression
- Holiday Buy & Sell Scheme
- Company pension scheme
- Private medical scheme - Power Electrics policy is that nobody should pay more than £100 excess
- Life assurance scheme with access to healthcare support and counselling services
- 23 days holiday (plus bank holidays) - increasing with length of service up to 28 days
Philosophy & Equal Opportunity
At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment. Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained. All applicants must be eligible to work in the U.K.
Service Manager employer: Power Electrics
Contact Detail:
Power Electrics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with preventative maintenance and emergency breakdown response. Make sure they know you’re the go-to person for keeping things running smoothly.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge of diesel generators and electrical systems. Be ready to discuss how you've led teams and improved service standards in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management, especially in generator hire or heavy equipment sectors. We want to see how your skills align with the responsibilities listed in the job description.
Showcase Your Leadership Skills: As a Service Manager, you'll be leading teams. Use your application to demonstrate your leadership experience and how you've developed teams in the past. We love seeing examples of how you've driven high service standards!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Power Electrics
✨Know Your Stuff
Make sure you brush up on your technical knowledge about diesel generators and electrical systems. Be ready to discuss your experience with preventative maintenance programmes and emergency breakdown responses, as these are crucial for the Service Manager role.
✨Show Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to manage Service Controllers and Engineers, and discuss how you’ve driven high service standards and continuous improvement in previous roles.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. As a Service Manager, you'll need to communicate effectively with engineers, depot teams, and customers, so showcasing your communication skills during the interview is key.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified service challenges and implemented corrective actions. Be prepared to discuss how you analyse trends and root causes to drive improvements in fleet reliability and service efficiency.