At a Glance
- Tasks: Support our skilled engineers and manage service enquiries for efficient operations.
- Company: Join Power Electrics, a diverse and inclusive employee-owned company.
- Benefits: Enjoy competitive pay, bonuses, training, and up to 28 days holiday.
- Other info: Collaborative environment with opportunities for personal and professional development.
- Why this job: Be part of a team that values your input and offers real career growth.
- Qualifications: Strong communication skills and previous customer service experience are essential.
The predicted salary is between 31050 - 37950 £ per year.
Salary
- Competitive | Depending on Experience
- Job Purpose
Reporting to the Rental Service Manager, key tasks will include but are not limited to assisting and supporting with the day-to-day activities of our team of skilled field service engineers to ensure an efficient and responsive service.
Work collaboratively with Rental Service Supervisors and colleagues across the business to effectively manage operational requirements.
Handling inbound and outbound service/breakdown enquiries via telephone and email to maximize asset utilization and minimize downtime.
Key Responsibilities
- Act as primary contact for service-related enquiries.
- Arrange service visits and maintain clear communication with customers.
- Assist with coordinating engineer response and planning preventative maintenance.
- Maintain accurate records of breakdowns and remote repairs.
- Handle inbound/outbound email communications.
- Collaborate with neighboring departments to ensure all internal rental service team requirements and requests are actioned accordingly.
- Uphold a high standard of communication both externally and internally.
Skills & Experience
- Exceptional organisational and communication skills required.
- Excellent telephone manner.
- Previous customer service experience required.
- Good IT skills, primarily Excel and Word and Microsoft Outlook.
- Ability to multi-task and work well under pressure.
- Ability to learn in-house systems
- Basic mechanical or electrical system knowledge desirable but not essential.
- Must collaborate well with others.
What we offer
- EOT Bonus Scheme – benefit from the company's success by receiving a share of its profits.
- Training, upskilling, and career progression
- Holiday Buy & Sell Scheme
- Company pension scheme
- Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess
- Life assurance scheme with access to healthcare support and counselling services
- 23 days holiday (plus bank holidays) – increasing with length of service up to 28 days
- Cycle to Work Scheme – tax-efficient bike purchase program
- Employee Referral Scheme – earn rewards for referring qualified candidates
- Our philosophy
At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds.
We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation.
We are solely committed to adhering to the principles of equal and inclusive employment.
Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.
All applicants must be eligible to work in the U. K.
- Join Our Employee-Owned Team
- #J-18808-Ljbffr
Rental Service Controller – Full Time | Competitive employer: Power Electrics
Power Electrics is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside a range of benefits including an EOT Bonus Scheme, private medical coverage, and a generous holiday allowance that increases with service. Our inclusive work culture fosters collaboration and respect, ensuring that every team member feels valued and empowered to contribute to our success while enjoying opportunities for training and career progression in a dynamic transport environment.
