At a Glance
- Tasks: Support our rental fleet by servicing and maintaining generators while ensuring customer satisfaction.
- Company: Join Power Electrics, a company committed to inclusivity and employee growth.
- Benefits: Enjoy a competitive salary, EOT bonus, private medical scheme, and generous holiday allowance.
- Other info: Great opportunities for training, career progression, and a supportive team culture.
- Why this job: Make a real impact by solving problems and enhancing customer experiences in a dynamic environment.
- Qualifications: Relevant engineering qualification and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our Field Service Engineers support the Rental Service Department in the service and maintenance of our own rental fleet and also customers' own equipment. Naturally, you will have strong customer service skills, as you will be liaising with both external and internal customers, providing updates and ensuring complete customer satisfaction.
Responsibilities
- Carry out planned service and maintenance work on customers' and rental generators
- Carry out breakdown/fault finding to customer and rental equipment, resolving engine electrical and mechanical problems
- Electrical and mechanical component replacement
- Basic wet and dry engine service
- Carry out site surveys requests as required
- Provide call‑out cover for generator breakdowns on a rota system
- Comply with the Company Health & Safety Policy, including carrying out general housekeeping to ensure work areas are tidy, including company vehicles
- Comply with all aspects of the company ISO 9001:2015 quality management standards, ISO 14001:2015 environmental management standards and occupational health and safety management best practice, proactively contributing to the company's continuous improvement programme
Qualifications
- A relevant qualification in Mechanical/Electrical Engineering/Diesel Fitting/Plant, e.g. City & Guilds, BTEC or equivalent
- Previous experience of working in a Field Service environment advantageous
- Full Driving Licence (essential)
- Good customer awareness with the ability to respond to customers' requirements effectively & efficiently
- Ability to work on own initiative and as part of a team
- Holder of CSCS/ECS Card preferred
- To have served/completed an approved apprenticeship in Mechanical/Electrical Engineering OR proven experience servicing and repairing generator sets, predominantly FG Wilson, Cummins (essential)
Benefits
- EOT Bonus Scheme
- Training, upskilling, and career progression
- Holiday Buy & Sell Scheme
- Company pension scheme
- Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess
- Life assurance scheme with access to healthcare support and counselling services
- 23 days holiday (plus bank holidays) – increasing with length of service up to 28 days
- Cycle to Work Scheme – tax‑efficient bike purchase programme
Equal Opportunities
At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment. Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained. All applicants must be eligible to work in the U.K.
Field Service Engineers in Lewes employer: Power Electrics
At Power Electrics, we pride ourselves on being an exceptional employer, offering our Field Service Engineers a dynamic work environment that prioritises customer satisfaction and professional growth. With comprehensive training programmes, a generous benefits package including an EOT Bonus Scheme, and a commitment to equal opportunities, we foster a culture of inclusivity and continuous improvement. Located in the heart of the UK, our team enjoys a supportive atmosphere where innovation and teamwork thrive, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineers in Lewes
✨Tip Number 1
Get to know the company inside out! Research Power Electrics, their values, and their services. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be liaising with customers, think of examples from your past experiences where you've gone above and beyond to ensure satisfaction. Be ready to share these stories during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work as a Field Service Engineer at Power Electrics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Field Service Engineers in Lewes
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your relevant qualifications and experience in Mechanical/Electrical Engineering or Diesel Fitting. We want to see how your background aligns with the role of a Field Service Engineer, so don’t hold back!
Customer Service is Key:Since you'll be liaising with customers, it's crucial to demonstrate your strong customer service skills. Share examples of how you've effectively responded to customer needs in the past – we love to see that!
Be Specific About Your Experience:When detailing your previous work, focus on specific tasks like servicing generators or fault finding. The more precise you are about your hands-on experience, the better we can understand your fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Power Electrics
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge, especially related to generators. Be ready to discuss your previous experiences with servicing and repairing equipment, as well as any specific brands like FG Wilson or Cummins.
✨Customer Service is Key
Since you'll be dealing with both internal and external customers, highlight your customer service skills. Prepare examples of how you've effectively responded to customer needs in the past, ensuring their satisfaction.
✨Safety First
Familiarise yourself with health and safety policies, especially those relevant to field service work. Be prepared to discuss how you ensure compliance with safety standards and contribute to a tidy work environment.
✨Show Your Initiative
Field Service Engineers often work independently, so demonstrate your ability to take initiative. Share examples of how you've successfully solved problems on your own or contributed to team efforts in previous roles.
