Account Director, Client Experience

We are a tech-enabled growth firm at the intersection of marketing and consulting.

Responsibilities:

• Demonstrate proficiency in media planning, including the connection of a client’s product, audience, and media.
• Leverage data and analytics to identify strategic opportunities; translate learnings into clear and concise reporting with actionable next steps.
• Use overlapping datasets to find the truth and make better marketing decisions; prioritise business metrics to guide strategy, decisions, and budgets; use platform or attribution metrics to inform tactical daily optimisations; use incrementality to validate when needed.
• Lead the contract renewal strategy, presentation, and proposal development alongside the Account Manager to extend client partnerships; review and analyse client contracts on a regular basis to ensure goals are on target.
• Work with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships.
• Manage a diverse set of clients totalling a minimum of $175K in monthly recurring revenue.
• Lead by example and practice servant leadership; deliver timely, specific feedback to account team members to up-level existing client services.
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed.

Role Requirements:

• Bachelor’s Degree in Marketing, Communication or related discipline.
• 8+ years digital marketing experience in strategic planning, consumer insights, digital integration, and client services, ideally in a digital or media agency.
• Proven track record of delivering high customer satisfaction scores.
• Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, Hubspot).
• Experience speaking to business-level metrics such as LTV:CAC, MER, etc.
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment.
• Ability to quickly build rapport and develop relationships with executive-level points of contact.
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients.
• Highly dependable, self-starter, high energy, positive attitude with good organisation and time management skills.
• Entrepreneurial spirit with a passion for problem-solving, continued learning, and personal development.

Key Performance Indicators (KPIs):

• ETCR or Expansion to Churn Ratio (as established quarterly).
• MRR Closed Service Expansion Retainer per Month (as established quarterly).
• 8.8 Average Client NPS.

Most Important Things (MITs):

• Team Coaching and Development.
• Marketing Strategy, Development and Execution.
• Client Retention and Client Revenue Growth.

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page. If you have any doubts about the authenticity of any messaging on behalf of Power Digital, please send us an email before taking any further action in relation to the correspondence.