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For Companies At a Glance
- Tasks: Help customers find their perfect fit and provide personalised guidance.
- Company: Pour Moi, a vibrant lingerie brand focused on confidence and empowerment.
- Benefits: Competitive pay, generous holiday, and employee support programmes.
- Other info: Inclusive environment welcoming all applicants, especially those returning to work.
- Why this job: Make a real difference in customers' lives by helping them feel confident and beautiful.
- Qualifications: Strong people skills and a passion for customer service; training provided.
The predicted salary is between 28665 - 28665 £ per year.
At Pour Moi, the passion and ambition of our people have shaped who we are for almost 18 years. Our mission is to help customers feel confident and empowered in their own skin, through beautifully designed lingerie that celebrates every body. We believe shopping for lingerie should feel supportive, uplifting and personal — never rushed, never intimidating. At Pour Moi, we are committed to creating an inclusive and welcoming environment that reflects the diversity of our customers and colleagues. We actively encourage applications from people returning to work, or those looking to bring their experience and people skills into a new, meaningful customer‑focused role.
The Role
This is a highly personal and consultative customer experience role, where you will:
- Support customers in finding the perfect fit, offering thoughtful, personalised guidance based on their individual needs
- Deliver a calm, comfortable and confidence‑building bra fitting experience
- Use your understanding of people and your communication skills to help customers feel at ease during private fittings
- Share styling advice on fits, shapes and fabrics that enhance comfort and confidence
- Support with stock management and merchandising in store
- Operate the till and ensure a smooth and welcoming store experience
- Represent the Pour Moi brand through warm, professional and empathetic customer interactions
This is not a high‑pressure sales environment — success comes from trust, care and genuine connection with customers.
Who you are
We are looking for someone who enjoys working closely with people and takes pride in delivering a thoughtful, high‑quality service experience. You will likely be someone who:
- Brings strong interpersonal skills and confidence in one‑to‑one conversations
- Has empathy, discretion and emotional awareness when supporting customers
- Enjoys helping people feel comfortable, confident, and understood
- Communicates naturally and warmly, even in sensitive situations
- Has an organised and calm approach to their work
- Is enthusiastic to learn about products and share that knowledge with customers
Experience in bra fitting or lingerie retail is welcome but not essential — we provide full training for the right person. We actively welcome applications from individuals returning to work or looking to build a new chapter in a customer‑focused career.
What we offer
- 37.5 hours per week
- £13.80 per hour
- 33 days holiday (including bank holidays)
- Buying and selling holiday scheme
- Long Service Awards
- Discretionary bonus scheme of up to 20% of salary
- Employee Assistance Programme via Bupa (support for financial, emotional and vocational wellbeing)
- Cycle to Work scheme
Store Assistant (Fitting Consultant) in Kingston upon Thames employer: Pour Moi Ltd
Contact Detail:
Pour Moi Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant (Fitting Consultant) in Kingston upon Thames
✨Tip Number 1
Get to know the brand! Before your interview, dive into Pour Moi's mission and values. Understanding their passion for empowering customers will help you connect during your conversation.
✨Tip Number 2
Practice your people skills! Since this role is all about personal connections, try role-playing fitting scenarios with friends or family. This will boost your confidence and help you communicate naturally.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure to express your excitement about helping customers feel confident and comfortable. A genuine passion can really set you apart!
✨Tip Number 4
Be yourself! Pour Moi values authenticity, so don’t be afraid to let your personality shine during interviews. Share your experiences and how they’ve shaped your approach to customer service.
We think you need these skills to ace Store Assistant (Fitting Consultant) in Kingston upon Thames
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to reflect how your skills and experiences align with what we’re looking for. Highlight any relevant experience in customer service or working with people, even if it’s not directly related to lingerie.
Show Your Empathy: Since this role is all about making customers feel comfortable and confident, include examples of how you've supported others in the past. We love seeing how you connect with people and make them feel at ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pour Moi Ltd
✨Know the Brand Inside Out
Before your interview, take some time to really understand Pour Moi's mission and values. Familiarise yourself with their products and the unique customer experience they aim to provide. This will not only show your enthusiasm but also help you connect your personal values with theirs during the conversation.
✨Showcase Your People Skills
Since this role is all about personal interactions, be ready to demonstrate your interpersonal skills. Think of examples from your past experiences where you've made someone feel comfortable or supported. This could be in any setting, not just retail, so don’t hesitate to share those stories!
✨Practice Empathy and Discretion
During the interview, highlight your ability to handle sensitive situations with empathy. You might be asked how you would approach a nervous customer or someone needing extra support. Prepare thoughtful responses that reflect your understanding of emotional awareness and how you can create a welcoming environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your genuine interest in the role and the company. You could ask about their training process for new hires or how they ensure a supportive atmosphere for both customers and staff. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.