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- Tasks: Supervise daily store operations, manage shifts, and support your team.
- Company: Join a vibrant team of 18,000 passionate colleagues dedicated to customer service.
- Benefits: Enjoy discounts, career development, health support, and extra holiday for your birthday!
- Why this job: Be part of a fun, supportive culture that values trust and respect while making a difference.
- Qualifications: Flexibility in hours and a passion for teamwork and customer service are essential.
- Other info: Participate in a four-week induction program and access exclusive discounts.
The predicted salary is between 21600 - 36000 £ per year.
At the heart of our business are our amazing 18,000 colleagues in our stores, distribution centres, and customer support centres based in Walsall and Watford. We have fun, and we work hard with passion going that extra mile to succeed. We work at pace, and we are highly resilient – #proudland.
Our Supervisors are an active part of our store management team by providing day to day support to our Store and Assistant Managers with the overall supervision of the store processes and procedures.
A day in the life of our Supervisors could mean opening or closing the store, managing shifts, delegating tasks, coaching and guiding our colleagues whilst ensuring we provide the best in town service to our customers, all alongside having fun.
They make our store environment welcoming and contribute towards a culture built on trust and respect. They are empowered to deliver the best service and experience for our customers and colleagues.
What your day will look like:
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Promoting the best experience for our customers
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Training, supporting and developing your colleagues
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Driving your individual development
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Monitoring store standards and availability levels
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Dealing with deliveries
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Adhering to cash handling and security procedures
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Communicating within the store at all levels
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Planning and organising yourself and others
You will need to be as flexible in the hours you can work. We may require you to work shifts.
Hierarchy
Hierarchy
We can offer you a range of benefits such as;
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A Four-week induction programme
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Discount Card – 10% discount on most purchases in-store, including PEP&CO
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Family-Friendly Benefits
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Loyal Service Awards
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My Staff Shop – exclusive discount portal
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Apprenticeships & Career Development
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Life Assurance Cover
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Health & Wellbeing – employee assistance programme to support you
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Holiday Allowance – increasing by one day per year (up to 33 days)
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Birthdays are important, so each year, you can take the day off as an extra day’s holiday
Store Supervisor employer: Poundland
Contact Detail:
Poundland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Familiarize yourself with our company culture and values. Understanding what it means to be part of #proudland will help you connect with our team during the interview process.
✨Tip Number 2
Highlight your experience in managing teams and providing excellent customer service. Be ready to share specific examples of how you've trained or supported colleagues in previous roles.
✨Tip Number 3
Demonstrate your flexibility and resilience. Since the role requires working shifts and adapting to various situations, showcasing your ability to handle change will set you apart.
✨Tip Number 4
Prepare to discuss how you would create a welcoming store environment. Think about ways to promote trust and respect among your team and how you can enhance the customer experience.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Store Supervisor position. Understand the key responsibilities and required skills, such as team management, customer service, and flexibility in working hours.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the responsibilities of a Store Supervisor. Emphasize any previous supervisory roles, customer service experience, and your ability to train and develop colleagues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a positive store environment. Mention specific examples of how you've successfully managed teams or improved customer experiences in the past.
Highlight Your Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability and willingness to work shifts. This shows that you are adaptable and ready to meet the needs of the business.
How to prepare for a job interview at Poundland
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went the extra mile to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Store Supervisor, you'll be guiding and supporting your colleagues. Highlight any previous leadership roles or experiences where you successfully managed a team, delegated tasks, or coached others.
✨Be Ready to Discuss Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability and willingness to work shifts. This shows that you understand the demands of the position and are ready to meet them.
✨Emphasize Teamwork and Communication
Talk about your ability to communicate effectively with team members at all levels. Provide examples of how you've fostered a positive team environment and contributed to a culture of trust and respect in previous roles.
