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- Tasks: Provide excellent customer service and assist in maintaining store standards.
- Company: Poundland is a leading retail brand with over 900 stores across the UK and Ireland.
- Benefits: Enjoy a 10% discount, family-friendly perks, life assurance, and increasing holiday allowance.
- Why this job: Join a fun, friendly team and gain valuable experience while making a positive impact.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Opportunity to complete a Retailer Level 2 Apprenticeship.
Are you passionate about providing excellent customer service in a fast paced environment?
Our Sales Assistants always put our customers first by greeting and assisting them, providing the best in town service to our customers with a smile and helping to maintain excellent store standards. At the core of our stores, you will make our store environment welcoming and deliver our customers the best service and experience.
This role comes with the opportunity to complete a Retailer Level 2 Apprenticeship (England & Wales).
What Your Day Will Look Like
As a Sales Assistant you will:
- Ensure excellent customer service is provided in every interaction with a customer ensuring you are friendly, welcoming and helpful
- Respond efficiently to till queues to ensure customer satisfaction at all times
- Process till transactions securely, quickly and accurately
- Deliver effective product availability, replenish stock as directed
- Work as part of the store team to create and maintain a fun and friendly environment
- Live the company values focussing on taking individual responsibility working towards team delivery
- Deliver accurate cash handling and till operational procedures
- Deliver store changes/promotions in a timely and precise way.
You will need to be flexible in the hours you can work. We may require you to work shifts.
We can offer you a range of benefits such as;
- Discount Card – 10% discount on most purchases in-store, including PEP&CO
- Family-Friendly Benefits
- Loyal Service Awards
- My Staff Shop – exclusive discount portal
- Apprenticeships & Career Development
- Life Assurance Cover
- Health & Wellbeing – employee assistance programme to support you
- Holiday Allowance – increasing by one day per year (up to 33 days)
- Birthdays are important, so each year, you can take the day off as an extra day’s holiday
About Us
Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.
At Poundland & Dealz, we don\’t just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible.
We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros… By living our behaviours every day, we\’ve created a land which is fun, friendly and full of surprises — a place where our people can truly be the best version of themselves!
Sales Assistant employer: Poundland
Contact Detail:
Poundland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with the company values and behaviours. Understanding how Poundland prioritises customer service, colleague care, and financial responsibility will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as this will demonstrate your commitment to providing excellent service in a fast-paced environment.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shift work, showing that you're adaptable and willing to take on various shifts can set you apart from other candidates.
✨Tip Number 4
Research common retail challenges and think about how you would handle them. Being able to articulate your problem-solving skills in relation to customer interactions or till operations will demonstrate your readiness for the role.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Sales Assistant role entails. Highlight your customer service experience and any relevant skills that align with the responsibilities mentioned.
Tailor Your CV: Customise your CV to reflect your experience in retail or customer service. Use keywords from the job description, such as 'excellent customer service', 'teamwork', and 'cash handling' to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've provided excellent service in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Poundland
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Team Spirit
Since the role involves working as part of a team, highlight your ability to collaborate effectively. Discuss any previous experiences where you contributed to a positive team environment or helped colleagues achieve a common goal.
✨Be Prepared for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with long queues or difficult customers. Prepare by thinking of scenarios where you successfully managed similar challenges in the past.
✨Understand the Company Values
Familiarise yourself with the company's core values: Love our customers, Care for our colleagues, and Protect the Pounds & Euros. Be ready to discuss how you embody these values in your work ethic and interactions.
