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- Tasks: Assist customers with a smile and maintain store standards in a lively environment.
- Company: Join Poundland, a retail leader with over 900 stores and a commitment to value and community.
- Benefits: Enjoy a 10% discount, flexible hours, holiday allowance, and family-friendly perks.
- Why this job: Be part of a fun team, gain valuable experience, and make a real impact on customers' lives.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Opportunity to complete a Retailer Level 2 Apprenticeship while working.
Are you passionate about providing excellent customer service in a fast-paced environment? Our Sales Assistants always put our customers first by greeting and assisting them, providing the best in town service to our customers with a smile and helping to maintain excellent store standards. At the core of our stores, you will make our store environment welcoming and deliver our customers the best service and experience.
This role comes with the opportunity to complete a Retailer Level 2 Apprenticeship (England & Wales).
What Your Day Will Look Like
- Ensure excellent customer service is provided in every interaction with a customer ensuring you are friendly, welcoming and helpful
- Respond efficiently to till queues to ensure customer satisfaction at all times
- Process till transactions securely, quickly and accurately
- Work as part of the store team to create and maintain a fun and friendly environment
- Live the company values focusing on taking individual responsibility working towards team delivery
- Deliver accurate cash handling and till operational procedures
- Deliver store changes/promotions in a timely and precise way
You will need to be flexible in the hours you can work. We may require you to work shifts.
We can offer you a range of benefits such as:
- Discount Card – 10% discount on most purchases in-store, including PEP&CO
- Family-Friendly Benefits
- Loyal Service Awards
- Life Assurance Cover
- Health & Wellbeing – employee assistance programme to support you
- Holiday Allowance – increasing by one day per year (up to 33 days)
- Birthdays are important, so each year, you can take the day off as an extra day’s holiday
About Us: Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don’t just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros. By living our behaviours every day, we’ve created a land which is fun, friendly and full of surprises — a place where our people can truly be the best version of themselves!
Sales Assistant employer: Poundland
Contact Detail:
Poundland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with the company values and behaviours. Understanding how Poundland prioritises customer service, colleague care, and financial responsibility will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss your flexibility regarding working hours. Since the role requires shift work, demonstrating your willingness to adapt to various schedules can set you apart from other candidates.
✨Tip Number 4
Engage with the brand on social media. By following Poundland and Dealz, you can stay updated on promotions and store changes, which can be useful talking points during your interview.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to work in a fast-paced environment. Use specific examples from your past experiences to demonstrate your skills and commitment.
Highlight Relevant Experience: Make sure to include any previous retail or customer service experience in your CV. Emphasise your ability to handle transactions, work as part of a team, and maintain store standards, as these are crucial for the role.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important traits for a Sales Assistant.
How to prepare for a job interview at Poundland
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you have collaborated with colleagues in previous roles to create a positive environment, as teamwork is essential in maintaining store standards.
✨Be Prepared for Situational Questions
Expect questions that assess how you would handle specific situations, such as long till queues or difficult customers. Prepare by thinking of scenarios where you successfully resolved issues and kept customers satisfied.
✨Understand the Company Values
Familiarise yourself with Poundland's core behaviours: Love our customers, Care for our colleagues, and Protect the Pounds & Euros. Be ready to discuss how you embody these values in your work ethic and interactions.
