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- Tasks: Assist customers with a smile, process transactions, and maintain store standards.
- Company: Poundland is a leading retail brand with over 900 stores across the UK and Ireland.
- Benefits: Enjoy a 10% discount, holiday allowance, and family-friendly perks.
- Why this job: Join a fun team, gain valuable experience, and make a real impact in your community.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: Opportunity to complete a Retailer Level 2 Apprenticeship while working.
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Are you passionate about providing excellent customer service in a fast paced environment?
Our Sales Assistants always put our customers first by greeting and assisting them, providing the best in town service to our customers with a smile and helping to maintain excellent store standards. At the core of our stores, you will make our store environment welcoming and deliver our customers the best service and experience.
This role comes with the opportunity to complete a Retailer Level 2 Apprenticeship (England & Wales).
What Your Day Will Look Like
As a Sales Assistant you will:
- Ensure excellent customer service is provided in every interaction with a customer ensuring you are friendly, welcoming and helpful
- Respond efficiently to till queues to ensure customer satisfaction at all times
- Process till transactions securely, quickly and accurately
- Work as part of the store team to create and maintain a fun and friendly environment
- Live the company values focussing on taking individual responsibility working towards team delivery
- Deliver accurate cash handling and till operational procedures
- Deliver store changes/promotions in a timely and precise way.
You will need to be flexible in the hours you can work. We may require you to work shifts.
We can offer you a range of benefits such as;
- Discount Card – 10% discount on most purchases in-store, including PEP&CO
- Family-Friendly Benefits
- Loyal Service Awards
- Life Assurance Cover
- Health & Wellbeing – employee assistance programme to support you
- Holiday Allowance – increasing by one day per year (up to 33 days)
- Birthdays are important, so each year, you can take the day off as an extra day’s holiday
About Us
Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.
At Poundland & Dealz, we don\’t just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible.
We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros… By living our behaviours every day, we\’ve created a land which is fun, friendly and full of surprises — a place where our people can truly be the best version of themselves!
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Sales Assistant employer: Poundland
Contact Detail:
Poundland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Poundland's values and behaviours. Understanding their commitment to customer service and colleague care will help you align your approach during the interview, showcasing that you are a great fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've provided excellent customer service. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your ability to thrive in a fast-paced retail environment.
✨Tip Number 3
Show your enthusiasm for the role by researching current promotions or products at Poundland. Being knowledgeable about what they offer will not only impress your interviewers but also show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires shift work, demonstrating your willingness to adapt to various schedules will highlight your commitment and reliability as a potential Sales Assistant.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific examples of how you've provided excellent service in the past.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working in a retail environment. Mention why you want to work for Poundland & Dealz specifically and how you embody their core values.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Poundland
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Team Spirit
Since the role involves working as part of a team, be prepared to discuss how you collaborate with others. Highlight any previous experiences where teamwork led to success, showing that you can contribute to a fun and friendly environment.
✨Be Ready for Situational Questions
Expect questions about how you would handle specific situations, such as long till queues or difficult customers. Practise your responses to these scenarios, focusing on maintaining customer satisfaction and efficiency.
✨Understand the Company Values
Familiarise yourself with Poundland's core behaviours: loving customers, caring for colleagues, and protecting the pounds and euros. Be ready to discuss how you embody these values in your work ethic and interactions.
