Reward Coordinator

We are looking for a proactive and organised Reward Coordinator to join our People Team at Poundland & Dealz. You'll support the Reward Manager and take ownership of a variety of tasks including managing colleague benefits and coordinating loyal service awards. You'll be the go-to person for all things Reward admin – from inbox management to keeping our systems updated and supporting a range of Reward projects with scope to learn and grow. This role is key to ensuring our colleagues are recognised, supported, and set up for success. This is a great opportunity for anyone looking to grow their career in Reward and HR, as you'll gain a deep understanding of the Reward function which can lead into a variety of opportunities for your future career. This is a hybrid role with 3 days per week in our Customer Support Centre in Walsall.

We uphold three core behaviours that guide all our actions:

• Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority.
• Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive.
• Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts.

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Why choose us?

• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue QUALIFICATION through our apprenticeship programme.
• Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free.
• Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks.
• Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience.
• Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family’s needs.
• My Staff Shop: Gain exclusive discounts through our ‘My Staff Shop’ portal, saving on various products and services.
• Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
• Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
• Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day’s holiday because we believe birthdays are important.
• Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.

Your Impact and Responsibilities:

• Co-ordinate Loyal Service Award events and communications for service milestones.
• Manage the Reward inbox, responding promptly to queries.
• Oversee the Colleague Discount portal, handling queries and promoting the benefit.
• Complete regular Reward admin tasks and maintain relevant systems.
• Support Reward-related projects as needed.

Skills and Knowledge:

• Proficient in Microsoft Office; experience with HR software (e.g. Resource Link, Manage Engine) is a plus.
• Strong organisational, planning, and customer service skills.
• Ability to handle queries efficiently and work independently.
• High attention to detail and confidentiality.

Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 850 stores and nearly 17,000 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don’t just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. Our behaviours and the hard work, commitment and passion of our wonderful colleagues make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do and keep us on track. They are Love our customers, Care for our colleagues, and Protect the Pounds and Euros. By living our behaviours every day, we’ve created a land that is fun, friendly, and full of surprises—a place where our people can truly be the best versions of themselves!