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- Tasks: Provide expert employee relations advice and manage a diverse caseload.
- Company: Join a dynamic People team in a supportive Customer Support Centre.
- Benefits: Enjoy competitive pay, flexible working options, and career development opportunities.
- Why this job: Make a real difference in employee experiences across our retail network.
- Qualifications: Strong communication skills and a passion for employee relations.
- Other info: Be part of a vibrant team that values collaboration and growth.
The predicted salary is between 30000 - 42000 £ per year.
About the role…
We are looking for a Employee Relations Advisor to join the People team, based from our Customer Support Centre in Walsall. The role will work on a hybrid basis.
The Employee Relations Advisor will provide employee relations advice and guidance to our network of retail stores, and manage a high-volume employee relations caseload in accordance with Company policy, procedures and best practice.
We uphold three core behaviours that guide all our actions:
Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority.
Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive.
Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Why choose us?
- Professional development : A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue QUALIFICATION through our apprenticeship programme.
- Bonus Potential : Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Free On-Site Parking : Enjoy the convenience of free parking, making your daily commute hassle-free.
- Onsite Coffee Lounge : Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks.
- Exclusive Store Discounts : Receive a 10% discount on most in-store purchases, enhancing your shopping experience.
- Family-Friendly Benefits : Our comprehensive benefits are designed to support your and your family’s needs.
- My Staff Shop : Gain exclusive discounts through our ‘My Staff Shop’ portal, saving on various products and services.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
- Health & Wellbeing Programme : Benefit from an employee assistance programme that supports your health and wellbeing.
- Generous Holiday Allowance : Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day’s holiday because we believe birthdays are important.
- Pension Scheme : Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
Your Impact and Responsibilities…
As Employee Relations Advisor, you will:
- Provide consistent expert advice to the store network and Area Managers on HR policy and procedures.
- Advising predominately over the phone and via email on all HR casework such as absence, performance, grievance, disciplinary and contractual queries.
- To produce accurate HR casework documentation to a high standard in line with the service level agreement.
- In conjunction with the team, highlight any trends or inconsistencies to be used in identifying opportunities for continuous improvement.
Skills and Knowledge…
We are looking with someone with:
- Strong experience of working in an Employee Relations Advisor from with a multi-sited and fast-paced environment.
- Proven experience of managing a large employee relations caseload including absence, performance, grievance, disciplinary cases.
- Ability to prioritise high volume workload with an awareness of implication in respect of cost and risk
- Strong communication skills with the ability to present recommendations in a confident and business like manner
- The ability to identify opportunities for continuous improvement that will impact on business performance, productivity and the development of HR within the business
Employee Relations Advisor employer: Poundland
Contact Detail:
Poundland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common employee relations scenarios. Think about how you'd handle them and be ready to share your thoughts during the chat.
✨Tip Number 3
Showcase your soft skills! As an Employee Relations Advisor, communication is key. Be sure to highlight your ability to listen, empathise, and resolve conflicts during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our team.
We think you need these skills to ace Employee Relations Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Employee Relations Advisor role. Highlight your relevant experience and skills that align with our needs, especially in employee relations and guidance.
Showcase Your Knowledge: Demonstrate your understanding of employee relations best practices in your application. We want to see that you’re familiar with company policies and how they apply in real-world scenarios.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Employee Relations Advisor position.
How to prepare for a job interview at Poundland
✨Know Your Employee Relations Stuff
Make sure you brush up on employee relations policies and best practices before the interview. Familiarise yourself with common issues that arise in retail environments, as well as how to handle them effectively. This will show your potential employer that you're not just knowledgeable but also proactive.
✨Showcase Your Communication Skills
As an Employee Relations Advisor, you'll need to communicate clearly and effectively. During the interview, practice articulating your thoughts and experiences. Use examples from your past roles where you've successfully resolved conflicts or provided guidance to employees.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss specific scenarios where you've had to manage a complex employee relations issue. Think about the steps you took to resolve it and the outcome. This will help illustrate your critical thinking and problem-solving skills, which are essential for this role.
✨Align with Company Values
Research the company’s core behaviours and values, and think about how your own values align with theirs. Be ready to discuss how you embody these behaviours in your work. This will show that you’re not only a good fit for the role but also for the company culture.
