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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage store operations.
- Company: Join Poundland & Dealz, a retail giant with over 850 stores across the UK.
- Benefits: Enjoy competitive bonuses, professional development, and generous holiday allowances.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Flexible rotas and a supportive culture focused on colleague wellbeing.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join Poundland & Dealz as a Store Lead where you will drive excellent customer service, support your team and protect the store’s financial performance.
About the Company
Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 850 stores and nearly 17,000 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with unparalleled value offerings. We are guided by three behaviours: Love our customers, Care for our colleagues and Protect the Pounds & Euros.
Responsibilities
- Deliver excellent customer service consistently to the highest of standards, ensuring “two is a queue” is respected at all times.
- Greet customers, assist them, and manage check‑outs while maintaining a customer‑first mindset.
- Create a safe, inclusive environment for the team and ensure all policies and procedures are followed.
- Collaborate with the Store Manager to support the team and help drive day‑to‑day operations.
- Lead the induction of new colleagues and coordinate ongoing training and development through on‑the‑job coaching.
- Conduct daily huddles to communicate and achieve commercial objectives, including sales, service, and shrink.
- Oversee the pricing, merchandising and maintenance of all products to keep the store running smoothly.
Benefits
- A member of the annual Retail Management Bonus Scheme.
- Professional development with the opportunity to pursue a Retail Manager Level 3 qualification through an apprenticeship.
- A comprehensive induction plan and in‑house development programmes.
- Rota’s scheduled four‑weeks in advance to support work‑life balance.
- Holiday allowance increasing by one day per year (up to 33 days) plus a birthday holiday.
- Enhanced family‑friendly benefits and life assurance.
- In‑store discount of 10% and additional exclusive discounts via the colleague online benefits portal.
- Year‑round initiatives to recognise and reward colleagues.
- Access to Employee Assistance for wellbeing support.
Assistant Store Manager in Birmingham employer: Poundland
Contact Detail:
Poundland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Poundland & Dealz's social media and website. Understanding their values will help you connect with the team and show that you’re a perfect fit.
✨Tip Number 2
Practice your customer service skills! Since delivering excellent customer service is key for this role, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show your leadership potential! As an Assistant Store Manager, you'll be supporting and training your team. Think about how you've led or motivated others in previous roles and be prepared to discuss this in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Poundland & Dealz family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Store Manager in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to a customer-first mindset.
Teamwork Makes the Dream Work: As an Assistant Store Manager, you'll be supporting your team, so let us know about your collaborative spirit! Share experiences where you've worked closely with others to achieve goals or improve store operations. We love a good team player!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Poundland
✨Know the Company Inside Out
Before your interview, take some time to research Poundland and Dealz. Understand their values, especially the importance of customer service and team collaboration. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, delivering excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations and maintained a positive environment, as this will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
You'll be supporting and leading a team, so it's crucial to showcase your leadership skills. Think of instances where you've successfully trained or motivated colleagues. Discuss how you can create a safe and inclusive environment, which aligns with their focus on caring for colleagues.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the store's goals, team dynamics, or how they measure success in customer service. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
