At a Glance
- Tasks: Be the go-to person for maintenance requests and keep everything running smoothly.
- Company: Join Poundland & Dealz, a vibrant team focused on support and collaboration.
- Benefits: Enjoy discounts, extra holiday for your birthday, and a chance to earn bonuses.
- Other info: Flexible work options and a commitment to inclusivity make this role exciting.
- Why this job: Kickstart your career in a supportive environment with great growth opportunities.
- Qualifications: Previous call centre or helpdesk experience and strong communication skills are essential.
The predicted salary is between 22000 - 27000 £ per year.
About The Role
Join us here at Poundland & Dealz as a Maintenance Helpdesk Agent in our Property Operations support team.
Based at our Walsalloffice, the role offers flexibility to work from home one day per week after the probation period.
The team provide support to stores between 7am and 5.30pm and work shifts across these hours.
This role will be required to work on bank holidays on a rota basis (not including Christmas Day and Boxing Day).
The team currently work on weekends on a rota basis but this requirement will be outsourced later this year.
In the role, as the Maintenance Helpdesk Agent, you will be first point of contact for our stores when they have a maintenance request.
You'll log and follow up all tasks/estimates with the Contractor Helpdesks, update stores, and ensure an accurate audit trail is maintained on our CAFM system.
You will identify and elevate urgent issues.
Additionally, you will log Health & Safety incidents, manage GNFR equipment request, and provide administrative support to new store and development projects.
We are looking for someone with previous Call Centre or Helpdesk experience. You will have:
- Excellent customer service skills
- Strong spoken and written communication skills.
- Experience in coordinating and tracking tasks.
- Strong administration and IT skills.
- Well organised and the ability to prioritise tasks
We offer rewards that go beyond the payslip, including
- 10% employee discount card with increased discount events over the year.
- Celebrate your birthday, you’ll get an extra day off for your birthday.
- 28 days holiday a year inc banks, rising by one day a year up to 33 days.
- Annual bonus scheme, with the opportunity to earn up to 10% of your base salary.
- Free parking onsite.
We put wellbeing first through our partnership with Retail Trust which gives you and your family access to a fantastic range of resources.
- My Staff Shop, giving you an amazing number of discounts and shopping vouchers.
- For those unexpected moments, our partnership with stream enables you to access up to 50% of your monthly earned wages early, along with savings and financial advice.
- Training and development opportunities, we want you to grow your career with us, be that through one of the qualifications we offer or internal programmes, this role can be just the first step.
- Plus, life assurance, loyalty service awards and people's pension.
Bring your energy, teamwork, and get stuck in approach — and we’ll help you build your career with us!
We’re committed and proud to our inclusive culture, and that starts with the recruitment and selection process.
If you require a reasonable adjustment during the recruitment process, please do share this with us on your application form and we’ll make every effort to meet your needs.
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Maintenance Helpdesk Agent in Walsall employer: POUNDLAND LIMITED
POUNDLAND LIMITED is an excellent employer that values flexibility and work-life balance, offering the opportunity to work from home one day a week. With a strong focus on professional development and a competitive benefits package including a car allowance and annual bonus scheme, employees are encouraged to grow and thrive in a supportive environment. Located in Walsall, the company fosters a collaborative culture where innovative procurement strategies are developed, making it a rewarding place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Helpdesk Agent in Walsall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at POUNDLAND LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like POUNDLAND LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Maintenance Helpdesk Agent in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to POUNDLAND LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at POUNDLAND LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at POUNDLAND LIMITED!
How to prepare for a job interview at POUNDLAND LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
