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- Tasks: Welcome visitors, manage calls and emails, and support the Operations Team.
- Company: Join a friendly team at our Customer Service Centre in Walsall.
- Benefits: Enjoy competitive pay, free parking, and exclusive store discounts.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible part-time hours with opportunities for professional development.
The predicted salary is between 12600 - 12600 £ per year.
We are recruiting for a Receptionist to be based from our Customer Service Centre in Walsall. The position is a part time role (20 hours per week covering Monday to Friday - 1pm to 5pm).
Salary: £12,600 plus benefits
Contract Type: Part Time
Working Pattern: Permanent
Hours: 40.0
The Receptionist is the first point of contact for all visitors and guests at our Customer Support Centre. The role involves offering a professional, friendly welcome to visitors and guests to the business as well as dealing with internal and external post, parcel deliveries, taking and directing phone calls and emails and completing general administrative tasks relating to both Reception and the wider Operations Team. You will also ensure the Reception area is always kept to a high standard.
We uphold three core behaviours that guide all our actions:
- Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority.
- Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive.
- Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Why choose us?
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue QUALIFICATION through our apprenticeship programme.
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free.
- Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks.
- Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience.
- Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family’s needs.
- My Staff Shop: Gain exclusive discounts through our ‘My Staff Shop’ portal, saving on various products and services.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day’s holiday because we believe birthdays are important.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
Your Impact And Responsibilities:
- Taking and directing calls and emails
- Greeting, registering, issuing passes to Visitors, directing them to the appropriate person and ensuring they are aware of the building safety requirements
- Monitoring and recording return of visitor passes and following up if needed
- Maintaining the colleague car park registration records
- Ordering, monitoring and keeping accurate records of stationery item stock levels
- Maintaining and updating colleague locker allocations
- Dealing with incoming and outgoing post and parcels
- Providing general ad-hoc administrative support to ensure the smooth running on the front desk and Property Team related items within the building
- Ensuring the Reception area is kept clear, safe and tidy
Skills And Knowledge:
- Previous experience in a Receptionist or Customer Greeting role
- Knowledge of Microsoft 365 including Outlook and Excel
- Excellent written and verbal communication skills
- Excellent organisational skills
- Customer focused
- Active listener
Receptionist - Part Time (Afternoons) in Walsall employer: Poundland & Dealz
Contact Detail:
Poundland & Dealz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Part Time (Afternoons) in Walsall
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Dress smartly and greet everyone with a warm smile. Remember, you're not just showcasing your skills; you're also showing how friendly and approachable you are.
✨Tip Number 2
Be prepared to chat about your previous experiences. Think of specific examples where you've gone above and beyond for customers or colleagues. This will show that you truly embody the 'Love Our Customers' and 'Care for Our Colleagues' values we hold dear.
✨Tip Number 3
Don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team you'll be working with or how they support professional development. It’s a great way to demonstrate that you’re keen to grow with us.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the fantastic benefits we offer, like the health and wellbeing programme and exclusive store discounts.
We think you need these skills to ace Receptionist - Part Time (Afternoons) in Walsall
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, as a Receptionist, you'll be the first point of contact for our visitors!
Tailor Your Application: Make sure to tailor your application to the role. Highlight any previous experience in customer service or reception roles, and mention your skills with Microsoft 365. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-organised applications that get straight to the heart of your qualifications and experiences.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of interest, so get your application in as soon as you can through our website. We can’t wait to hear from you!
How to prepare for a job interview at Poundland & Dealz
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist. Familiarise yourself with tasks like greeting visitors, handling calls, and managing post. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about making a great first impression, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this aligns perfectly with their core behaviour of loving customers.
✨Practice Your Communication
As a Receptionist, clear communication is key. Practice answering common interview questions out loud, focusing on your tone and clarity. You might even want to role-play with a friend to get comfortable with directing calls or greeting visitors, which will help you feel more confident during the actual interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or professional development opportunities. This shows that you're not just interested in the job, but also in how you can grow within the company, which is something they value.
