At a Glance
- Tasks: Supervise daily store operations, manage shifts, and ensure excellent customer service.
- Company: Join Poundland & Dealz, a leading UK discount retailer with 900+ stores.
- Benefits: Enjoy a 10% in-store discount, flexible hours, and up to 33 days holiday.
- Other info: Flexible working hours and opportunities for career growth through apprenticeships.
- Why this job: Be part of a fun, inclusive culture that values personal development and community impact.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
The predicted salary is between 24000 - 36000 £ per year.
Poundland & Dealz is one of the UK\'s largest discount retailers, with around 900 stores serving over seven million customers a day across the UK and Ireland. Our vision is to \'create amazing value every day\' for our customers.
At the heart of our business are our 18,000 colleagues in our stores, distribution centres, and support centres based in Walsall and Watford. We work hard, have fun, and go the extra mile to succeed. We work at pace, are highly resilient, and take pride in our work.
Our Supervisors are key members of our store management team, supporting Store and Assistant Managers by supervising store processes and procedures daily.
A typical day for our Supervisors might include opening or closing the store, managing shifts, delegating tasks, coaching colleagues, and ensuring excellent customer service while maintaining a fun environment.
They foster a welcoming store environment and contribute to a culture built on trust and respect. Supervisors are empowered to deliver the best service and experience for customers and colleagues.
- Promote the best experience for our customers
- Train, support, and develop colleagues
- Drive personal development
- Monitor store standards and stock levels
- Manage deliveries
- Follow cash handling and security procedures
- Communicate effectively within the store
- Plan and organize tasks and schedules
Flexibility in working hours is required, as shifts may be necessary.
Benefits include:
- A four-week induction program
- 10% discount in-store, including PEP&CO
- Family-friendly benefits
- Loyalty awards
- Exclusive discount portal via My Staff Shop
- Opportunities for apprenticeships and career development
- Life assurance
- Employee assistance program for health and wellbeing
- Holiday entitlement increasing up to 33 days
- Birthday leave
Since 1990, Poundland has grown into a retail leader with over 900 stores and nearly 18,500 colleagues across the UK and Ireland. The addition of Dealz in 2011 expanded our reach, allowing us to serve millions with our value offerings.
We aim to create an environment where colleagues thrive and contribute to our mission of providing amazing value. Our culture is built on excellence, inclusion, and sustainability, empowering our team to be their best and make a difference in the communities we serve. Our core behaviors are Love our customers, Care for our colleagues, and Protect the Pounds & Euros. Living these behaviors daily keeps us fun, friendly, and full of surprises—where our people can truly be the best version of themselves!
#J-18808-LjbffrStore Supervisor in Horsham employer: Poundland & Dealz
Poundland & Dealz is an exceptional employer, offering a vibrant work culture where our 18,000 colleagues are at the heart of everything we do. With a strong focus on personal development, inclusive values, and a commitment to employee wellbeing, we provide numerous benefits such as a comprehensive induction programme, generous holiday entitlement, and opportunities for career advancement. Join us in creating amazing value every day while enjoying a fun and supportive environment that empowers you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor in Horsham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Poundland & Dealz, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Poundland & Dealz!
We think you need these skills to ace Store Supervisor in Horsham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Poundland & Dealz, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Poundland & Dealz and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Poundland & Dealz that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Poundland & Dealz
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
