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- Tasks: As a Sales Assistant, you'll greet customers, assist with their needs, and maintain store standards.
- Company: Join Poundland, a retail powerhouse with over 900 stores and a commitment to excellence and inclusion.
- Benefits: Enjoy a 10% discount, career development opportunities, and increasing holiday allowance up to 33 days.
- Why this job: Be part of a fun, friendly environment where you can thrive and make a real impact.
- Qualifications: Flexibility in working hours is essential; no prior experience required, just a passion for customer service.
- Other info: Complete a Retailer Level 2 Apprenticeship while working and enjoy your birthday off as an extra holiday.
Our Sales Assistants always put our customers first by greeting and assisting them, providing the best in town service to our customers with a smile and helping to maintain excellent store standards. At the core of our stores, you will make our store environment welcoming and deliver our customers the best service and experience. This role comes with the opportunity to complete a Retailer Level 2 Apprenticeship (England & Wales).
As a Sales Assistant you will:
- Ensure excellent customer service is provided in every interaction with a customer ensuring you are friendly, welcoming and helpful.
- Respond efficiently to till queues to ensure customer satisfaction at all times.
- Process till transactions securely, quickly and accurately.
- Deliver effective product availability, replenish stock as directed.
- Work as part of the store team to create and maintain a fun and friendly environment.
- Live the company values focusing on taking individual responsibility working towards team delivery.
- Deliver accurate cash handling and till operational procedures.
- Deliver store changes/promotions in a timely and precise way.
You will need to be flexible in the hours you can work. We may require you to work shifts.
Benefits include:
- Discount Card – 10% discount on most purchases in-store, including PEP&CO.
- Family-Friendly Benefits.
- Loyal Service Awards.
- My Staff Shop – exclusive discount portal.
- Apprenticeships & Career Development.
- Life Assurance Cover.
- Health & Wellbeing – employee assistance programme to support you.
- Holiday Allowance – increasing by one day per year (up to 33 days).
- Birthdays are important, so each year, you can take the day off as an extra day’s holiday.
Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don’t just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve.
It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros. By living our behaviours every day, we’ve created a land which is fun, friendly and full of surprises — a place where our people can truly be the best version of themselves!
Sales Assistant employer: Poundland & Dealz
Contact Detail:
Poundland & Dealz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with the company values and behaviours, such as loving customers and caring for colleagues. During your interactions, whether in person or online, demonstrate how you embody these values to show that you're a great fit for the team.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, showcasing your ability to provide excellent service will make you stand out during the interview process.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shift work, showing that you are adaptable and willing to take on different shifts can give you an edge over other candidates.
✨Tip Number 4
Research common retail scenarios and think about how you would handle them. Being able to articulate your approach to managing till queues or dealing with customer complaints will demonstrate your readiness for the role.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create a welcoming environment. Use specific examples from your past experiences to demonstrate your skills.
Highlight Relevant Experience: If you have previous retail or customer service experience, make sure to emphasise this in your CV. Mention any specific achievements or situations where you provided excellent service or contributed to a team.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Poundland & Dealz
✨Show Your Customer Service Skills
Since the role of a Sales Assistant revolves around customer interaction, be prepared to demonstrate your customer service skills. Share examples from previous experiences where you went above and beyond to assist customers, ensuring they left satisfied.
✨Emphasise Teamwork
This position requires working as part of a team, so highlight your ability to collaborate effectively with others. Discuss any past experiences where you contributed to a team goal or helped create a positive work environment.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing a busy till. Prepare by thinking through potential scenarios and how you would respond to ensure customer satisfaction.
✨Demonstrate Flexibility
The job requires flexibility in working hours, so be ready to discuss your availability. Show enthusiasm for taking on shifts and adapting to the needs of the store, which reflects your commitment to the role.
