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- Tasks: Assist customers with a smile and maintain store standards daily.
- Company: Join Poundland, a retail leader with over 900 stores and a commitment to value.
- Benefits: Enjoy discounts, career development, and extra holiday for your birthday!
- Why this job: Be part of a fun team that values customer care and personal growth.
- Qualifications: No specific experience needed; just bring your friendly attitude!
- Other info: Opportunity to complete a Retailer Level 2 Apprenticeship.
Our Sales Assistants always put our customers first by greeting and assisting them, providing the best in town service to our customers with a smile and helping to maintain excellent store standards. At the core of our stores, you will make our store environment welcoming and deliver our customers the best service and experience.
This role comes with the opportunity to complete a Retailer Level 2 Apprenticeship (England & Wales).
As a Sales Assistant you will:
- Ensure excellent customer service is provided in every interaction with a customer ensuring you are friendly, welcoming and helpful
- Respond efficiently to till queues to ensure customer satisfaction at all times
- Process till transactions securely, quickly and accurately
- Deliver effective product availability, replenish stock as directed
- Work as part of the store team to create and maintain a fun and friendly environment
- Live the company values focussing on taking individual responsibility working towards team delivery
- Deliver accurate cash handling and till operational procedures
- Deliver store changes/promotions in a timely and precise way.
You will need to be flexible in the hours you can work. We may require you to work shifts.
Hierarchy
- Discount Card – 10% discount on most purchases in-store, including PEP&CO
- Family-Friendly Benefits
- Loyal Service Awards
- My Staff Shop – exclusive discount portal
- Apprenticeships & Career Development
- Life Assurance Cover
- Health & Wellbeing – employee assistance programme to support you
- Holiday Allowance – increasing by one day per year (up to 33 days)
- Birthdays are important, so each year, you can take the day off as an extra day\’s holiday
Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.
At Poundland & Dealz, we don\’t just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible.
We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros… By living our behaviours every day, we\’ve created a land which is fun, friendly and full of surprises – a place where our people can truly be the best version of themselves!
Sales Assistant employer: Poundland & Dealz
Contact Detail:
Poundland & Dealz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with the company values and behaviours. When you understand what Poundland stands for, you can demonstrate how you embody these values in your interactions during the interview process.
✨Tip Number 2
Practice your customer service skills. Since the role focuses heavily on providing excellent service, consider role-playing scenarios with friends or family to enhance your ability to handle various customer interactions.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. As the job requires shift work, showing that you are adaptable and willing to work different hours can set you apart from other candidates.
✨Tip Number 4
Research common retail challenges and think about how you would address them. Being able to discuss potential solutions to issues like long till queues or stock shortages will demonstrate your proactive approach to the role.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create a welcoming environment. Use specific examples from your past experiences to demonstrate your skills in providing excellent service.
Highlight Relevant Experience: If you have previous experience in retail or customer service, make sure to include it in your CV. Emphasise any roles where you successfully handled transactions, managed stock, or worked as part of a team.
Showcase Your Flexibility: Since the role requires flexibility in working hours, mention your availability clearly in your application. Highlight any previous experiences where you adapted to changing schedules or worked shifts.
How to prepare for a job interview at Poundland & Dealz
✨Show Your Customer Service Skills
Since the role of a Sales Assistant revolves around customer interaction, be prepared to share examples of how you've provided excellent service in the past. Highlight your ability to greet customers warmly and assist them effectively.
✨Demonstrate Team Spirit
Poundland values teamwork, so be ready to discuss how you work well with others. Share experiences where you contributed to a positive team environment or helped colleagues achieve a common goal.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as long till queues or stock replenishment. Think about how you can respond efficiently while maintaining customer satisfaction.
✨Emphasise Flexibility and Adaptability
The job requires flexibility in working hours, so express your willingness to adapt to different shifts. Mention any previous experience where you successfully managed changing schedules or responsibilities.
