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- Tasks: Be the go-to person for retail support and ensure smooth communication with stores.
- Company: Join a dynamic retail company focused on customer satisfaction.
- Benefits: Enjoy competitive salary, exclusive discounts, and generous holiday allowance.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Basic retail knowledge and strong communication skills are essential.
- Other info: Great opportunities for professional development and career growth.
The predicted salary is between 22000 - 29000 £ per year.
About the Role
As a Retail Support Advisor, you will be the single point of contact for both Retail and CSC (Customer Support Centre) from within the Distribution Centre.
Salary: Up to £26,265.41 + Benefits
Contract Type: Full Time
Working Pattern: Permanent
Hours: 40.0 hours per week
Responsibilities:
- Working towards agreed SLA’s enabling open and honest communication to stores/CSC (head office).
- Proactively communicating with stores/CSC in a polite, courteous and timely manner.
- Take ownership of issues and follow through to resolution.
- Handling complaints from major incidents to delayed or failed deliveries within the agreed SLA timeframe.
- Working with the DC team to understand daily schedules to allow for stores to be notified.
- Developing feedback or complaints procedures for stores to use.
- Improving customer service procedures, policies and standards.
- Export administration including managing sailings for shipping to and from NI & ROI, customs clearance documentation (GMRs, PBNs, etc.), updating customs trackers, recording sailing references, communicating with third parties in the Republic of Ireland and Northern Ireland, and notifying the network of any shipping delays.
Skills and Knowledge:
- Basic knowledge of retail/logistics operations.
- Good working knowledge of Microsoft Excel.
- Understanding of customer experience and its role within a business.
- Able to analyse large amounts of data.
- Excellent attention to detail and organisational skills.
- Good problem solver and strong communicator.
- Ability to work within a fast-paced environment.
- Experience with customs/shipping desirable but not essential.
- Interdepartmental communication essential within this role.
Benefits:
- Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes, including an apprenticeship programme.
- Bonus potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Free on‑site parking.
- Exclusive store discounts: 10% off most in‑store purchases.
- Family‑friendly benefits: Support for you and your family’s needs.
- My Staff Shop: Exclusive discounts through the staff shop portal.
- Life assurance cover.
- Health & wellbeing programme.
- Holiday allowance: 28 days (including bank holidays), increasing up to 33 days, with an option to buy additional holiday annually; each birthday you receive an extra day of holiday.
- Pension scheme: contributory pension scheme.
Important Notice: We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Please submit your application as early as possible.
Retail Support Advisor employer: Poundland & Dealz
Contact Detail:
Poundland & Dealz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Support Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the retail and logistics sectors on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to get comfortable with your responses and showcase your communication skills.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've handled complaints or improved processes in previous roles. This will demonstrate your ability to take ownership and follow through, which is key for the Retail Support Advisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Retail Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Support Advisor role. Highlight your relevant experience in retail or logistics, and show us how your skills align with the responsibilities mentioned in the job description.
Show Off Your Communication Skills: Since this role involves a lot of communication with stores and the Customer Support Centre, let us see your strong communication skills shine through. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Highlight Problem-Solving Abilities: We love a good problem solver! In your application, share examples of how you've taken ownership of issues and resolved them in the past. This will show us that you can handle complaints and challenges with ease.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of applications, so make sure to apply through our website as soon as you can to secure your chance!
How to prepare for a job interview at Poundland & Dealz
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Support Advisor. Familiarise yourself with the key tasks like handling complaints, communicating with stores, and managing shipping documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Brush Up on Your Excel Skills
Since good working knowledge of Microsoft Excel is essential for this position, take some time to practice. Be ready to discuss how you've used Excel in previous roles, whether it's for data analysis or tracking shipments. Showing confidence in your Excel skills can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and communication skills. Think of examples where you've successfully resolved issues or improved processes in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Customer-Centric Mindset
This role is all about enhancing customer experience, so be prepared to discuss your understanding of customer service. Share examples of how you've gone above and beyond to meet customer needs, and express your enthusiasm for improving service standards. This will highlight your alignment with the company's values.