HR Business Partner - London & South East

About The Role

We are recruiting for a People Partner to support the London and South Region. The role is field-based and will require travel across the region 3–4 days per week. Monthly travel to the Customer Support Centre in Walsall will also be needed.

Salary: Competitive + Benefits

Contract Type: Full Time

Working Pattern: Permanent

Hours: 40.0

Overview

The People Partner will be part of the Regional Leadership team and will partner the Head of Region to deliver a proactive, commercial and value-added HR service.

We uphold three core behaviours that guide all our actions:

• Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority.
• Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive.
• Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts.

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Responsibilities

• Act as business partner to the Head of Region to deliver a proactive, commercial and value-added HR service to the region.
• Develop and drive the People strategy for the region in partnership with the Head of Region and implement the national Retail People plan.
• Responsible for improving key performance indicators such as labour turnover, performance management, absence levels, stability, headcount and succession.
• Support and coach the Area Manager teams to engage and inspire their store management teams to deliver excellent service and standards.
• Embed a culture of driving talent and succession as a regional strategy to balance internal and external needs.
• Effective implementation of people change projects.
• Identify and implement People process improvements that will drive cost and time savings.
• Ensure there is a live succession plan for the region and build and implement effective recruitment plans that drive internal promotion.
• Build a culture of robust performance management to drive performance and behaviours.
• Act as a point of escalation to oversee and advise on complex ER cases, particularly involving termination through misconduct, performance or ill-health and support early conciliation and ET case management, working with the ER team and external provider and attend hearings where required.
• Manage a robust cost control rhythm and routine with the Head of Region to drive effective control of management headcount, budgets and leavers.
• Oversee and check key areas of legal compliance in retail, e.g. GDPR, Working Time Directive, NMW, right to work activity, and People changes and principles to ensure accuracy and compliance.
• Develop a culture of engagement in the region, landing business initiatives and building a regional plan.
• Drive Apprenticeships in the region, linking with internal development programmes and succession plans.
• Provide timely coaching and support to colleagues on an internal or external development programme.

Skills And Knowledge

• Previous experience in HR Business Partner within a fast-paced and multi-sited environment. Retail sector experience is preferred but not essential.
• Experience of partnering a senior leadership team.
• Strong experience of operational and strategic HR management.
• Experience of developing and implementing HR strategy.
• Experience of driving and delivering change management programmes.
• CIPD Level 5 qualified (Preferred but not essential).

Benefits

• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
• Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Car Allowance: A car allowance to choose your own vehicle while reducing commuting costs.
• Free On-Site Parking
• Onsite Coffee Lounge
• Exclusive Store Discounts: 10% discount on most in-store purchases.
• Family-Friendly Benefits
• My Staff Shop discounts
• Life Assurance Cover
• Health & Wellbeing Programme
• Generous Holiday Allowance: 33 days per year, with the option to buy additional holidays.
• Pension Scheme

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• General Business, Management, and Business Development
• Industries: Retail

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