At a Glance
- Tasks: Support stores in tackling external crime and liaise with law enforcement.
- Company: Join Poundland & Dealz, a leader in retail with a focus on security.
- Benefits: Enjoy discounts, extra holiday, bonuses, and wellbeing resources.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a real difference in protecting colleagues and customers while developing your career.
- Qualifications: Experience in retail security or investigations is preferred, but attitude matters most.
The predicted salary is between 24300 - 29700 £ per year.
About The Role
Join us here at Poundland & Dealz as an External Crime Support Partner, based at our Walsall Customer Support Centre 5 days per week.
In this role, you'll support our stores when external crime occurs, acting as the link between our store teams, law enforcement and internal stakeholders. From reviewing CCTV and preparing evidence to supporting investigations and identifying repeat offenders, you'll play a key role in helping protect our colleagues, customers and business.
Working closely with the Investigations Manager and wider Profit Protection team, you'll manage requests from stores and the Police, ensure evidence is handled correctly and support successful prosecutions. You'll also work with Facilities and store teams to help maintain CCTV standards and identify opportunities to improve security across our estate.
We're looking for someone with experience in retail security, investigations or profit protection who is confident managing sensitive information and building relationships with internal and external partners. Experience working with CCTV systems and law enforcement would be advantageous, but we're equally interested in someone with the right attitude who is keen to develop.
We Offer Rewards That Go Beyond The Payslip, Including
- 10% employee discount card with increased discount events over the year.
- Celebrate your birthday, you’ll get an extra day off for your birthday.
- 28 days holiday a year inc banks, rising by one day a year up to 33 days.
- Annual bonus scheme, with the opportunity to earn up to 10% of your base salary.
- Free parking onsite.
We put wellbeing first through our partnership with Retail Trust which gives you and your family access to a fantastic range of resources.
- My Staff Shop, giving you an amazing number of discounts and shopping vouchers.
- For those unexpected moments, our partnership with stream enables you to access up to 50% of your monthly earned wages early, along with savings and financial advice.
- Training and development opportunities, we want you to grow your career with us, be that through one of the qualifications we offer or internal programmes, this role can be just the first step.
- Plus, life assurance, loyalty service awards and people's pension.
Bring your energy, teamwork, and get stuck in approach — and we’ll help you build your career with us!
We’re committed and proud to our inclusive culture, and that starts with the recruitment and selection process. If you require a reasonable adjustment during the recruitment process, please do share this with us on your application form and we’ll make every effort to meet your needs.
About You
About Us
Not Specified
External Crime Support Partner employer: Poundland & Dealz
At Poundland & Dealz, we pride ourselves on being an excellent employer, offering a dynamic work environment at our Customer Service Centre in Walsall. With a strong focus on employee wellbeing, we provide generous benefits such as a 10% employee discount, extra holiday for your birthday, and comprehensive training opportunities to foster professional growth. Our culture promotes autonomy and collaboration, allowing you to make a meaningful impact from day one while enjoying the flexibility of remote work options.
StudySmarter Expert Advice🤫
We think this is how you could land External Crime Support Partner
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like External Crime Support Partner. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Poundland & Dealz. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time External Crime Support Partner candidates.
✨Directly Apply to Poundland & Dealz
Don’t forget to apply for the External Crime Support Partner role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Poundland & Dealz.
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Poundland & Dealz. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Poundland & Dealz.
How to prepare for a job interview at Poundland & Dealz
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Poundland & Dealz.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Poundland & Dealz.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Poundland & Dealz.
