At a Glance
- Tasks: Support Senior Buyers with admin tasks and product selection for stores.
- Company: Join Poundland, a leading retail brand with a focus on inclusivity.
- Benefits: Enjoy discounts, extra holiday, and flexible working options.
- Other info: Great career development opportunities and a supportive work culture.
- Why this job: Be part of a dynamic team and make an impact in retail.
- Qualifications: Organised, detail-oriented, and passionate about retail.
The predicted salary is between 24960 - 28000 £ per year.
Join us as a Buying Assistant at Poundland in our Customer Support Centre in Walsall. Following training, the role offers flexibility to work from home up to two days per week.
About the Role
As a Buying Assistant, you will deliver administrative support to a team of Senior Buyers and Buyers. You’ll support the coordination of activities that helps us ensure we select the right products and that they land in store at the right time and at the right price.
Key Responsibilities and Deliverables
- Complete the weekly price change sheet ensuring competitor information is included.
- Collate information to create New Line Forms.
- Liaise with the team regarding Grey Suppliers ensuring trackers are updated.
- Complete competitor shop checks in person and online.
- Produce trading management information reports.
- Raise invoices and create new suppliers.
- Maintain supplier relationships and complete monthly turnover trackers.
- Order samples to be used in the range review process.
- Manage stock in our sample room and support range builds in our mock shop.
Required Skills and Experience
We need a highly organised administrator who has great attention to detail and experience supporting a fast‑paced team. Previous experience in a Retail Buying Assistant role is preferred but not essential. To be successful, you must be able to prioritise multiple tasks, have strong communication skills and a passion for retail.
Benefits
- 10% employee discount card with increased discount events over the year.
- Extra day off for your birthday.
- 28 days holiday a year (incl. banks), rising by one day a year up to 33 days.
- Annual bonus scheme, with the opportunity to earn up to 10% of your base salary.
- Wellbeing partnership with Retail Trust giving you and your family access to a range of resources.
- Staff Shop discounts and shopping vouchers.
- Free parking onsite.
- Early wage access up to 50% of earned wages via the partner stream, plus savings and financial advice.
- Training and development opportunities, including qualifications and internal programmes.
- Life assurance, loyalty service awards and people’s pension.
We’re committed and proud of our inclusive culture, and that starts with the recruitment and selection process. If you require a reasonable adjustment during the recruitment process, please let us know on your application form and we’ll make every effort to meet your needs.
Buying Assistant employer: Poundland & Dealz
Poundland is an excellent employer, offering a supportive and flexible work environment at our Customer Support Centre in Walsall. With benefits such as a generous employee discount, additional holiday for your birthday, and comprehensive training and development opportunities, we prioritise the well-being and growth of our team members. Our inclusive culture fosters collaboration and innovation, making it a rewarding place to build a career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Buying Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Poundland & Dealz. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Poundland & Dealz before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Buying Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Poundland & Dealz:Your cover letter is your chance to shine! Tell us why you want to work at Poundland & Dealz specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Poundland & Dealz!
How to prepare for a job interview at Poundland & Dealz
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
