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- Tasks: Lead a team, support colleagues, and ensure an amazing customer experience.
- Company: Join Poundland & Dealz, a leading discount retailer with a fun culture.
- Benefits: Enjoy competitive pay, discounts, career development, and extra holiday for your birthday.
- Why this job: Make a real impact while having fun in a dynamic retail environment.
- Qualifications: Team leadership skills and a passion for customer service.
- Other info: Flexible hours and opportunities for personal growth in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Salary: Competitive + Benefits
Contract Type: Part Time
Working Pattern: Permanent
Hours: 20.0
Want to join \’Our Land\’? Poundland & Dealz is one of the UK\’s largest discount retailers, with around 900 stores serving over seven million customers a day across the UK and Ireland. Our vision is to \’create amazing value every day\’ for our customers.
At the heart of our business are our amazing 18,000 colleagues in our stores, distribution centres, and customer support centres based in Walsall and Watford. We have fun, and we work hard with passion going that extra mile to succeed. We work at pace, and we are highly resilient # proudland.
Our Supervisors are an active part of our store management team by providing day to day support to our Store and Assistant Managers with the overall supervision of the store processes and procedures.
A day in the life of our Supervisors could mean opening or closing the store, managing shifts, delegating tasks, coaching and guiding our colleagues whilst ensuring we provide the best in town service to our customers, all alongside having fun.
They make our store environment welcoming and contribute towards a culture built on trust and respect. They are empowered to deliver the best service and experience for our customers and colleagues.
What Your Day Will Look Like
- Promoting the best experience for our customers
- Training, supporting and developing your colleagues
- Driving your individual development
- Monitoring store standards and availability levels
- Dealing with deliveries
- Adhering to cash handling and security procedures
- Communicating within the store at all levels
- Planning and organising yourself and others
You will need to be as flexible in the hours you can work. We may require you to work shifts.
We can offer you a range of benefits such as;
- A Four-week induction programme
- Discount Card – 10% discount on most purchases in-store, including PEP&CO
- Family-Friendly Benefits
- Loyal Service Awards
- My Staff Shop – exclusive discount portal
- Apprenticeships & Career Development
- Life Assurance Cover
- Health & Wellbeing – employee assistance programme to support you
- Holiday Allowance – increasing by one day per year (up to 33 days)
- Birthdays are important, so each year, you can take the day off as an extra day’s holiday
About Us
Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.
At Poundland & Dealz, we don\’t just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible.
We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros… By living our behaviours every day, we\’ve created a land which is fun, friendly and full of surprises — a place where our people can truly be the best version of themselves!
#J-18808-Ljbffr
Team Leader employer: Poundland & Dealz
Contact Detail:
Poundland & Dealz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Poundland's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of 'Our Land'.
✨Tip Number 2
Practice your responses! Think about how your past experiences align with the role of a Team Leader. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your leadership skills.
✨Tip Number 3
Show your passion for customer service! During the interview, share examples of how you've gone the extra mile for customers in previous roles. This aligns perfectly with Poundland's mission to create amazing value every day.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the team dynamics or store operations. This shows you're engaged and ready to contribute to the fun and hardworking environment at Poundland.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for retail and how you connect with customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific examples of how you've supported teams or improved customer experiences in previous roles – we love seeing that!
Show Your Flexibility: Since the role requires flexibility in working hours, it’s a good idea to mention your availability clearly. Let us know when you can work and how you can adapt to different shifts – it’ll make a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Poundland & Dealz
✨Know the Company Inside Out
Before your interview, take some time to research Poundland and Dealz. Understand their mission, values, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll be expected to guide and support your colleagues. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you can contribute to creating a fun and productive store environment.
✨Emphasise Customer Service
Poundland prides itself on providing amazing value and service to customers. Think of specific instances where you've gone above and beyond for customers in previous roles. Highlighting your commitment to customer satisfaction will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice responding to questions like how you would handle a difficult customer or manage a busy shift. This will demonstrate your readiness to tackle the challenges of the role.
