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- Tasks: Supervise daily store operations, manage shifts, and ensure excellent customer service.
- Company: Join Poundland & Dealz, a leading UK discount retailer with 900 stores and 18,000 colleagues.
- Benefits: Enjoy a 10% discount, family-friendly benefits, and opportunities for career growth.
- Why this job: Be part of a fun, supportive culture that values excellence and community impact.
- Qualifications: Flexibility in working hours and a passion for customer service are essential.
- Other info: Experience a four-week induction and enjoy birthday leave as an extra holiday.
The predicted salary is between 24000 - 36000 £ per year.
Poundland & Dealz is one of the UK\’s largest discount retailers, with around 900 stores serving over seven million customers a day across the UK and Ireland. Our vision is to \’create amazing value every day\’ for our customers.
At the heart of our business are our 18,000 colleagues in stores, distribution centres, and support centres based in Walsall and Watford. We work hard, have fun, and go the extra mile to succeed. We operate at pace and are highly resilient – #proudland.
Our Supervisors are key members of our store management team, supporting Store and Assistant Managers by overseeing store processes and procedures daily.
A typical day for our Supervisors includes opening or closing the store, managing shifts, delegating tasks, coaching colleagues, and ensuring excellent customer service—all while enjoying the work environment.
They foster a welcoming store atmosphere and contribute to a culture built on trust and respect. They are empowered to deliver outstanding service and experiences for customers and colleagues.
- Promote the best experience for our customers
- Support and develop colleagues through training
- Drive personal development
- Monitor store standards and stock levels
- Manage deliveries
- Follow cash handling and security procedures
- Communicate effectively within the store
- Plan and organise tasks and schedules
You should be flexible with working hours, as shifts may be required.
- Four-week induction program
- 10% discount card on most in-store purchases, including PEP&CO
- Family-Friendly Benefits
- Loyal Service Awards
- My Staff Shop – exclusive discount portal
- Opportunities for apprenticeships and career growth
- Life Assurance Cover
- Health & Wellbeing support through employee assistance programs
- Holiday allowance increasing up to 33 days
- Birthday leave – take your birthday off as an extra holiday
Since our founding in 1990, Poundland has grown into a retail leader with over 900 stores and nearly 18,500 colleagues across the UK and Ireland. The addition of Dealz in 2011 expanded our reach, allowing us to serve millions with unbeatable value.
At Poundland & Dealz, we offer more than great prices; we foster an environment where colleagues thrive and contribute to our mission of delivering value. Our culture is built on excellence, inclusion, and sustainability, empowering our team to be their best and make a positive community impact. Our success is driven by our colleagues’ dedication, passion, and our core behaviors: Love our customers, Care for our colleagues, and Protect the Pounds & Euros.
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Store Supervisor employer: Poundland & Dealz
Contact Detail:
Poundland & Dealz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Familiarise yourself with Poundland & Dealz's core values and mission. Understanding their commitment to customer service and colleague support will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Highlight any previous experience in retail or supervisory roles when networking. Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations, which can give you an edge in discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed teams or improved customer experiences in past roles. Being able to articulate your leadership style and problem-solving skills will demonstrate your capability as a Store Supervisor.
✨Tip Number 4
Be ready to showcase your flexibility and adaptability. Since the role requires managing shifts and varying tasks, sharing instances where you've successfully handled changing priorities will illustrate your readiness for the dynamic environment at Poundland & Dealz.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Store Supervisor at Poundland & Dealz. Highlight your relevant experience in managing teams, customer service, and store operations in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, flexibility with working hours, and any previous retail experience that showcases your capability to manage shifts and coach colleagues.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your enthusiasm for the role and the company. Mention how you can contribute to creating an amazing value for customers and fostering a positive store atmosphere.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Poundland & Dealz
✨Understand the Company Culture
Before your interview, take some time to research Poundland & Dealz's values and culture. They pride themselves on creating a welcoming atmosphere and fostering trust and respect among colleagues. Show that you align with these values by sharing examples of how you've contributed to a positive work environment in the past.
✨Demonstrate Leadership Skills
As a Store Supervisor, you'll be overseeing processes and coaching colleagues. Be prepared to discuss your leadership style and provide specific examples of how you've successfully managed teams or projects. Highlight your ability to delegate tasks effectively and support your team’s development.
✨Showcase Customer Service Experience
Poundland & Dealz places a strong emphasis on excellent customer service. Be ready to share experiences where you went above and beyond for customers. Discuss how you handle difficult situations and ensure customer satisfaction, as this will demonstrate your commitment to their mission of delivering value.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face as a Store Supervisor, such as managing stock levels or handling cash securely, and prepare thoughtful responses that showcase your critical thinking and adaptability.
