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- Tasks: Supervise store processes, manage shifts, and ensure excellent customer service.
- Company: Poundland & Dealz is a leading UK discount retailer with 900 stores and 18,000 colleagues.
- Benefits: Enjoy a 10% staff discount, family-friendly benefits, and opportunities for career development.
- Why this job: Join a fun, inclusive culture that empowers you to make a positive impact in the community.
- Qualifications: Flexibility in working hours and a passion for customer service are essential.
- Other info: Participate in a four-week induction program and enjoy extra days off for birthdays.
The predicted salary is between 24000 - 36000 £ per year.
Poundland & Dealz is one of the UK's largest discount retailers, with around 900 stores serving over seven million customers a day across the UK and Ireland. Our vision is to 'create amazing value every day' for our customers. At the heart of our business are our 18,000 colleagues in our stores, distribution centres, and support centres based in Walsall and Watford. We foster a fun, hardworking environment where passion drives us to go the extra mile.
Our Supervisors play an active role in our store management team by supporting our Store and Assistant Managers with the supervision of store processes and procedures. A typical day for our Supervisors might involve:
- Opening or closing the store
- Managing shifts
- Delegating tasks
- Coaching colleagues
- Ensuring excellent customer service
- Maintaining a fun atmosphere
They contribute to creating a welcoming store environment and foster a culture built on trust and respect. Empowered to deliver the best service, they enhance the experience for both customers and colleagues.
Key responsibilities include:
- Managing deliveries in a timely manner
- Being fully flexible with overtime
- Providing the best customer experience
- Training and supporting colleagues
- Driving personal development
- Monitoring store standards and stock levels
- Adhering to cash handling and security procedures
- Effective communication within the store
- Planning and organizing tasks and teams
You should be flexible in your working hours, as shifts may be required.
We offer:
- A four-week induction program
- 10% staff discount in-store, including PEP&CO
- Family-friendly benefits
- Loyalty awards
- Exclusive discounts via My Staff Shop
- Opportunities for apprenticeships and career development
- Life assurance
- Health and wellbeing support through an employee assistance program
- Holiday allowance increasing up to 33 days
- Extra day off for birthdays
Since our start in 1990, Poundland has grown into a retail leader with over 900 stores and nearly 18,500 colleagues across the UK and Ireland. The addition of Dealz in 2011 expanded our reach, allowing us to serve millions with unbeatable value. At Poundland & Dealz, we aim to create an environment where colleagues thrive and contribute to our mission of providing value. Our culture is built on excellence, inclusion, and sustainability, empowering our team to be their best and make a positive community impact. Our success is driven by our behaviours and the passion of our colleagues.
We focus on three core behaviours: Love our customers, Care for our colleagues, and Protect the Pounds & Euros. Living these behaviours helps us maintain a fun, friendly, and surprising workplace where everyone can excel!
Store Supervisor employer: Poundland & Dealz
Contact Detail:
Poundland & Dealz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Familiarise yourself with Poundland & Dealz's core values and behaviours. Understanding their commitment to customer service, colleague care, and financial responsibility will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to delegate tasks and coach colleagues will resonate well with the responsibilities of a Store Supervisor.
✨Tip Number 3
Be ready to discuss your experience with customer service and how you've created positive experiences for customers. Since this role emphasises excellent customer service, having specific examples will set you apart from other candidates.
✨Tip Number 4
Demonstrate your flexibility and resilience by sharing instances where you've adapted to changing circumstances or worked under pressure. This will show that you can thrive in the fast-paced environment that Poundland & Dealz is known for.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Store Supervisor at Poundland & Dealz. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous supervisory or retail experience. Mention specific examples where you managed teams, improved customer service, or contributed to a positive store environment.
Showcase Your Skills: Poundland & Dealz values effective communication, flexibility, and resilience. Make sure to include these skills in your application, providing examples of how you've demonstrated them in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for retail and your understanding of Poundland & Dealz's mission. Use this opportunity to express why you would be a great fit for their team and how you embody their core behaviours.
How to prepare for a job interview at Poundland & Dealz
✨Show Your Passion for Customer Service
Poundland & Dealz values excellent customer service, so be sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to ensure a positive shopping experience.
✨Demonstrate Leadership Skills
As a Store Supervisor, you'll be managing shifts and coaching colleagues. Highlight any previous leadership roles you've held, and discuss how you motivate and support team members to achieve their best.
✨Emphasise Flexibility and Resilience
The retail environment can be fast-paced and unpredictable. Be prepared to discuss how you handle challenges and adapt to changing situations, showcasing your ability to remain calm under pressure.
✨Align with Company Values
Familiarise yourself with Poundland & Dealz's core behaviours: Love our customers, Care for our colleagues, and Protect the Pounds & Euros. During the interview, relate your personal values and work ethic to these principles to demonstrate that you're a good fit for their culture.
