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- Tasks: Assist customers with a smile and maintain store standards.
- Company: Poundland is a leading retail brand with over 900 stores in the UK and Ireland.
- Benefits: Enjoy a 10% discount, career development, and up to 33 days holiday.
- Why this job: Join a fun team that values excellence, inclusion, and community impact.
- Qualifications: No specific experience required; just bring your friendly attitude!
- Other info: Complete a Retailer Level 2 Apprenticeship while you work.
Our Sales Assistants always put our customers first by greeting and assisting them, providing the best in town service with a smile, and helping to maintain excellent store standards. At the core of our stores, you will create a welcoming environment and deliver an exceptional customer experience.
This role offers the opportunity to complete a Retailer Level 2 Apprenticeship (England & Wales).
As a Sales Assistant, you will:
- Ensure excellent customer service in every interaction, being friendly, welcoming, and helpful
- Respond efficiently to till queues to ensure customer satisfaction
- Process till transactions securely, quickly, and accurately
- Maintain product availability and replenish stock as directed
- Work as part of the store team to create a fun and friendly environment
- Live the company values by taking individual responsibility and working towards team goals
- Handle cash and operate tills accurately
- Implement store changes and promotions promptly and precisely
You need to be flexible with your working hours, including potential shift work.
Benefits include:
- 10% Discount Card on most in-store purchases, including PEP&CO
- Family-Friendly Benefits
- Loyal Service Awards
- My Staff Shop – exclusive discount portal
- Apprenticeships & Career Development
- Life Assurance Cover
- Health & Wellbeing support through employee assistance programs
- Holiday allowance increasing up to 33 days
- Birthday leave – take your birthday off as an extra holiday
Since our founding in 1990, Poundland has grown into a retail leader with over 900 stores and nearly 18,500 colleagues across the UK and Ireland. The addition of Dealz in 2011 has expanded our reach, allowing us to serve millions with unbeatable value.
At Poundland & Dealz, we not only offer great products at low prices but also foster an environment where colleagues can thrive. Our culture is built on excellence, inclusion, and sustainability, empowering our team to make a positive impact in our communities. Our success is driven by our colleagues' dedication and passion.
We focus on three core behaviors: Love our customers, Care for our colleagues, and Protect the Pounds & Euros. Living these behaviors every day creates a fun, friendly, and inspiring workplace where everyone can be their best.
Contact Detail:
Poundland & Dealz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with the company values and core behaviours, such as loving customers and caring for colleagues. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples of how you've provided excellent service in past roles. This could include handling difficult situations or going above and beyond to assist a customer.
✨Tip Number 3
Be prepared to discuss your flexibility with working hours, as this role may require shift work. Highlight any previous experience you have with varied schedules and your ability to adapt to changing demands.
✨Tip Number 4
Research the latest promotions and products offered by Poundland & Dealz. Being knowledgeable about what the store offers will not only impress during your interview but also show your genuine interest in the role.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create a welcoming environment. Use specific examples from your past experiences to demonstrate your skills in handling customer interactions.
Highlight Relevant Experience: If you have previous experience in retail or customer service, make sure to emphasise this in your CV. Include details about your roles, responsibilities, and any achievements that showcase your ability to provide excellent service.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for a Sales Assistant.
How to prepare for a job interview at Poundland & Dealz
✨Show Your Customer Service Skills
As a Sales Assistant, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to creating a welcoming environment.
✨Familiarise Yourself with the Company Values
Poundland values love for customers, care for colleagues, and protecting their resources. Make sure you understand these core behaviours and think of ways you can embody them in your role. Mentioning these during your interview will show that you're aligned with their culture.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with a long queue or a difficult customer. Practising your responses to these scenarios will help you feel more confident and articulate during the interview.
✨Demonstrate Team Spirit
Since working as part of a team is essential for this role, be ready to discuss your experiences collaborating with others. Highlight any instances where you contributed to a positive team environment or helped achieve team goals.
