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- Tasks: Ensure safety and security for guests and team, handle emergencies, and provide excellent customer service.
- Company: Join the award-winning Potters Resorts with a vibrant and supportive team culture.
- Benefits: Free gym access, discounts on holidays and products, and daily free lunches.
- Other info: Opportunities for development through Potters Development Academy and a supportive wellbeing programme.
- Why this job: Be part of a dynamic environment where no two days are the same and grow your career.
- Qualifications: Must hold a current SIA Door Supervisor Licence and have strong customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
Here at Potters Resorts, we have been awarded 5 Stars consecutively for the last 25 years – a fabulous achievement, and a large part of that success is down to our amazing team members. We have some fantastic opportunities available right now for team players with brilliant interpersonal skills, bundles of energy, endless enthusiasm, and the ability to go the extra mile every day. We have great opportunities for development and progression across the Resort, and we support our team in their future career aspirations. The atmosphere on Resort is lively, fast-paced, and exciting, and no two days are ever the same.
About the role:
- Being the first point of contact for our team and guests, dealing with emergency situations promptly and efficiently, from suspicious activity, first aid situations, and any rare occasions of dealing with confrontation.
- Ensuring that the guests, team and Resort are safe and secure at all times.
- Welcoming Guests to the Atlas Theatre, and checking Resort passes.
- Providing amazing customer service to all of our guests.
- Carrying out regular foot patrols of the resort, ensuring the safety and security of the premises, team and guests.
- Having a strong Resort knowledge.
Skills & Experience:
- For this role, you must have a current SIA Door Supervisor Licence.
- Proven experience of working within a similar role.
- The ability to confidently deal with and diffuse any challenging situations.
- Excellent customer service skills with the ability to engage with our guests.
- Computer literate.
- A full clean Driving Licence would be desirable.
- First Aid at Work Certificate (desirable but not essential as training will be given).
Hours of Work:
- Full-time, based on 40 hours per week.
- Working 4 nights per week.
- Shifts patterns will range between the hours of 5pm – 8am.
Qualifications:
- Must hold a current SIA Door Supervisor Licence.
- A drivers licence is desirable.
Additional Information:
- Free use of Palms Health & Fitness - Gym and Swimming Pool.
- 30% Discount on products in the shop.
- Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts.
- Free Team Lunch available daily.
- An all-year-round position (not seasonal).
- Free Parking and on the main Bus Route.
- Cycle to Work Scheme.
- 10% Discount off all products and treatments within Aphrodite Beauty Salon.
- Opportunities to learn and develop across the Resort with Potters Development Academy, including the Trainee Manager Programme, Pathway to Success and Apprenticeship.
- Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort.
- Free access to our Employee Assistance and Wellbeing Programmes, including advice and support with health checks, access to GP’s, mental health support and counselling.
Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Security Officer - Nights employer: Potters Resorts
Contact Detail:
Potters Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer - Nights
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Potters Resorts. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their vibrant team.
✨Tip Number 2
Practice your people skills! As a Security Officer, you'll be the first point of contact for guests. Brush up on your communication skills and think about how you would handle different situations. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional and approachable. A smart appearance can make a great first impression and shows that you take the role seriously.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your personality in your application. Don’t miss out!
We think you need these skills to ace Security Officer - Nights
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to the vibrant atmosphere at Potters Resorts.
Tailor Your Experience: Make sure to highlight any relevant experience you have in security or customer service. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your past roles and achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Security Officer position. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Potters Resorts!
How to prepare for a job interview at Potters Resorts
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at Potters Resorts. Familiarise yourself with the key tasks like dealing with emergency situations and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Interpersonal Skills
Since this role requires brilliant interpersonal skills, think of examples from your past experiences where you've successfully engaged with guests or diffused challenging situations. Be ready to share these stories to highlight your ability to connect with people and maintain a positive atmosphere.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as suspicious activity or first aid emergencies. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you're ready for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical night shift looks like. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.