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- Tasks: Join our team as a Reservations Advisor, helping guests book their perfect holiday experience.
- Company: Potters Resorts is a vibrant and growing company located in beautiful Essex countryside.
- Benefits: Enjoy perks like free gym access, personal development opportunities, and discounts for friends and family.
- Why this job: Experience a lively, fast-paced environment where no two days are the same and teamwork thrives.
- Qualifications: We're looking for enthusiastic communicators who love engaging with customers and have great attention to detail.
- Other info: Full-time role with varied shifts; perfect for those seeking an exciting career adventure!
The predicted salary is between 22000 - 30000 £ per year.
Reservations Advisor – Five Lakes
Potters Resorts
Great Totham, Essex
£26,000 per year
Permanent
Full-time
2 hours ago
Company Description
Are you ready to take your career to the next level? Picture this; an opportunity to join a dynamic team where every day brings new adventures and challenges. If this interests you, then welcome to Potters Resorts, where excellence is not just a goal but a way of life! Located a short drive from Colchester and Chelmsford, in the beautiful countryside, Potters Resorts Five Lakes opened in May 2022. Ever since then the Resort has been welcoming new and regular guests to experience a wonderful short break – with many guests rebooking before they leave Resort, what a fabulous accolade! A large part of that success is down to our amazing team members. And guess what? We are looking for someone to join our Sales Team. We have a fantastic opportunity available right now in our Sales Team for a team player with brilliant interpersonal skills, bundles of energy, endless enthusiasm, and the ability to go the extra mile every day. The atmosphere on Resort is lively, fast-paced and exciting, and no two days are ever the same – so what are you waiting for?
Job Description
But that\’s not all as part of our Reservations Team you\’ll:
- Be a Potters ambassador, by reserving our guests the perfect holiday experience at both of our Resorts, on the telephone and face to face.
- Showcase your passion for Potters Resorts by guiding guests with expert advice on rooms and breaks.
- Build lasting connections and rapport with our incredible guests and especially when they visit our Booking Desk to secure their next break.
- Put your tech, administration, and computer skills to good use.
- Display your dedication to delivering outstanding customer service to our valued guests on Resort.
- Set your sights high with your unstoppable drive and enthusiasm to help us meet our goals.
- Welcome guests arriving by coach and build rapport with the organisers during the break.
- Enjoy admin tasks and excel by being organised with great attention to detail.
- Thrive on being part of an expanding and fun-loving team.
If this all sounds like a dream come true, our ideal Reservations Advisor is:
- A natural conversationalist who loves engaging with our customers and guests.
- A keen listener with passion for identifying our guests needs.
- Highly motivated with bundles of enthusiasm to deliver the best possible solution.
- Thrives on wowing guests with their eagerness to help and resolve guests\’ questions.
- Detail orientated where attention is key whilst enjoying the thriving and fast paced sales environment.
- Passionate and doesn\’t shy away from checking a calculation.
Hours of Work
Full-time, working 40 hours per week covering 5 days out of 7, including weekends. Shift patterns will vary between 9am – 6pm. This role is Resort based.
Salary
£26,000
Don\’t miss out on this incredible opportunity to join Potters Family, apply now and let\’s embark on this exciting adventure together.
Additional Information
As part of our team, we will offer you…
- Personal Development and Accredited Learning opportunities with our Potters Academy
- Employee Assistance and Wellbeing Programmes
- Cycle to Work Scheme
- Free Gym & Leisure facilities
- Friends & family discounts
- Team Recognition, Awards & Treat Days
- Loyalty Awards
Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Potters Resorts
#s1-Gen
Company DescriptionAre you ready to take your career to the next level?Picture this; an opportunity to join a dynamic team where every day brings new adventures and challenges. If this interests you, then welcome to Potters Resorts, where excellence is not just a goal but a way of life!Located a short drive from Colchester and Chelmsford, in the beautiful countryside, Potters Resorts Five Lakes opened in May 2022. Ever since then the Resort has been welcoming new and regular guests to experience a wonderful short break – with many guests rebooking before they leave Resort, what a fabulous accolade! A large part of that success is down to our amazing team members. And guess what? We are looking for someone to join our Sales Team.We have a fantastic opportunity available right now in our Sales Team for a team player with brilliant interpersonal skills, bundles of energy, endless enthusiasm, and the ability to go the extra mile every day.The atmosphere on Resort is lively, fast-paced
and exciting, and no two days are ever the same – so what are you waiting for?Job DescriptionBut that\’s not all as part of our Reservations Team you\’ll:Be a Potters ambassador, by reserving our guests the perfect holiday experience at both of our Resorts, on the telephone and face to face.Showcase your passion for Potters Resorts by guiding guests with expert advice on rooms and breaks.Build lasting connections and rapport with our incredible guests and especially when they visit our Booking Desk to secure their next break.Put your tech, administration, and computer skills to good use.Display your dedication to delivering outstanding customer service to our valued guests on Resort.Set your sights high with your unstoppable drive and enthusiasm to help us meet our goals.Welcome guests arriving by coach and build rapport with the organisers during the break.Enjoy admin tasks and excel by being organised with great attention to detail.Thrive on being part of an expanding and fun-loving
team.If this all sounds like a dream come true, our ideal Reservations Advisor is:A natural conversationalist who loves engaging with our customers and guests.A keen listener with passion for identifying our guests needs.Highly motivated with bundles of enthusiasm to deliver the best possible solution.Thrives on wowing guests with their eagerness to help and resolve guests\’ questions.Detail orientated where attention is key whilst enjoying the thriving and fast paced sales environment.Passionate and doesn\’t shy away from checking a calculation.Hours of WorkFull-time, working 40 hours per weekCovering 5 days out of 7, including weekends.Shift patterns will vary between 9am – 6pm.This role is Resort based.Salary£26,000Don\’t miss out on this incredible opportunity to join Potters Family, apply now and let\’s embark on this exciting adventure together.Additional InformationAs part of our team, we will offer you…Personal Development and Accredited Learning
opportunities with our Potters AcademyEmployee Assistance and Wellbeing ProgrammesCycle to Work SchemeFree Gym & Leisure facilitiesFriends & family discountsTeam Recognition, Awards & Treat DaysLoyalty AwardsPotters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
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Reservations Advisor - Five Lakes employer: Potters Resorts
Contact Detail:
Potters Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Advisor - Five Lakes
✨Tip Number 1
Familiarise yourself with Potters Resorts and their offerings. Understanding the unique experiences they provide will help you engage with guests more effectively and showcase your passion during the interview.
✨Tip Number 2
Practice your conversational skills! As a Reservations Advisor, you'll need to connect with guests easily. Role-play scenarios with friends or family to enhance your ability to listen and respond to customer needs.
✨Tip Number 3
Demonstrate your enthusiasm for customer service by sharing personal stories of how you've gone the extra mile for someone in the past. This will show your potential employers that you embody the spirit of the role.
✨Tip Number 4
Be prepared to discuss how you handle fast-paced environments. Think of examples from previous jobs or experiences where you thrived under pressure, as this is crucial for the lively atmosphere at Potters Resorts.
We think you need these skills to ace Reservations Advisor - Five Lakes
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Potters Resorts is looking for in a Reservations Advisor. Highlight key skills such as interpersonal skills, enthusiasm, and attention to detail in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that match the job requirements. Use specific examples of how you've demonstrated customer service excellence or teamwork in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work at Potters Resorts and how your personality aligns with their dynamic team culture.
Showcase Your Enthusiasm: In both your CV and cover letter, express your excitement about the opportunity to join Potters Resorts. Use positive language and convey your eagerness to contribute to their success and guest satisfaction.
How to prepare for a job interview at Potters Resorts
✨Show Your Passion for Customer Service
As a Reservations Advisor, your ability to connect with guests is crucial. Be prepared to share examples of how you've gone above and beyond in previous roles to provide excellent customer service. This will demonstrate your enthusiasm and commitment to creating memorable experiences.
✨Demonstrate Your Communication Skills
Since the role involves engaging with customers both over the phone and face-to-face, practice articulating your thoughts clearly. You might want to role-play common scenarios with a friend to showcase your conversational skills and ability to listen actively.
✨Highlight Your Organisational Skills
The job requires attention to detail and strong organisational abilities. Prepare to discuss how you manage your time and tasks effectively, especially in a fast-paced environment. Sharing specific examples of how you've handled multiple responsibilities can set you apart.
✨Research Potters Resorts
Familiarise yourself with Potters Resorts and its offerings. Understanding their values and what makes them unique will allow you to tailor your responses during the interview and show that you're genuinely interested in being part of their team.
